IT Support Engineer Summer Intern

RR Donnelley • Wheeling, WV

1d • Onsite

About The Position

RRD is seeking a motivated student to join its team for the summer as an IT Support Engineer. This is an onsite internship providing end-user computing support to a decentralized user community. The role supports endpoint configuration, installation, and deployment for refresh initiatives, helps resolve issues with existing hardware, and participates in migrating the endpoint fleet from Windows 10 to Windows 11. The intern maintains accurate asset records in the corporate ITSM toolset and distributes software in accordance with installation and licensing policies. The role also troubleshoots assigned technical issues involving hardware, software, networks, applications, configurations, and peripheral equipment, and completes related duties and special projects as assigned.

Requirements

• Currently pursuing a bachelor's or master's degree at an accredited university or college in a discipline related to the work described.
• Excellent communication skills, including the ability to communicate clearly and adapt formal or informal style to the audience.
• Strong functional computer skills using Microsoft Windows, Mac, or other technical tools.
• Good working knowledge of the Microsoft Windows operating system, preferably Windows 10 and 11, and Microsoft Office applications.
• Strong analytical and organizational skills, ability to multitask across projects, and attention to accuracy and detail.
• Ability to work in a geographically dispersed team with a positive attitude and strong customer-service orientation.
• Basic knowledge of network infrastructures, including switches, hubs, and patch cabling.

Nice To Haves

• Previous experience troubleshooting software installations.
• Familiarity with Google products, including Gmail, Docs, Sites, and Groups.

Responsibilities

• Install and configure endpoints according to documented processes for existing refresh initiatives.
• Participate, as directed, in migrating the existing endpoint fleet from Windows 10 to Windows 11.
• Provide end-user support in areas of responsibility, following documented processes and procedures and adhering to corporate policies.
• Maintain accurate asset records, including additions, changes, and deletions, in the corporate ITSM toolset (ServiceNow) according to asset management protocols.
• Distribute software and application installations in accordance with software installation policies and licensing requirements.
• Troubleshoot assigned hardware, software, internet, network, application, configuration, and peripheral equipment issues through the corporate ITSM toolset; update and close tickets promptly.
• Perform other related duties and participate in special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern