IT Support Engineer Intern

RR Donnelley • Warrenville, IL

10d • Onsite

About The Position

RRD is seeking an IT Support Engineer Intern for its Warrenville, Illinois office. This onsite internship is scheduled to begin in January 2027 and will be part-time for the remainder of the academic school year, transitioning to full-time hours during the summer months. The intern will provide end-user computing support to a decentralized user community and collaborate on configuring, installing, and deploying hardware and software endpoints. Work includes endpoint refresh initiatives, Windows 10 remediation and migration to Windows 11, troubleshooting existing hardware, and maintaining accurate asset records in the corporate ITSM toolset, ServiceNow. The role also distributes software in accordance with installation policies and licensing requirements. The stated pay rate is $24.00 per hour. Employment offers are contingent upon successful completion of a pre-employment background check and drug screen.

Requirements

• Currently pursuing a bachelor's or master's degree from an accredited university or college in a discipline related to the work described.
• Excellent communication skills, including the ability to convey information clearly and adjust communication style to the audience and context.
• Excellent functional computer knowledge, including use of Microsoft Windows, Mac, or other technical tools to complete assignments.
• Good working knowledge of Microsoft Windows operating systems, preferably Windows 10 and 11, and Microsoft Office Suite applications.
• Strong analytical and organizational skills, with the ability to multitask and maintain accuracy and attention to detail.
• Ability to work in a geographically dispersed team environment with a positive attitude and strong customer service skills.
• Basic knowledge of network infrastructures, including switches, hubs, and patch cabling.

Nice To Haves

• Previous experience troubleshooting software installations.
• Familiarity with Google tools, including Gmail, Docs, Sites, and Groups.

Responsibilities

• Install and configure endpoints according to documented processes for existing refresh initiatives.
• Participate, as directed, in migrating the endpoint fleet from Windows 10 to Windows 11.
• Provide end-user support within assigned areas, following documented processes, procedures, and corporate policies.
• Maintain accurate records of asset additions, changes, and deletions in accordance with asset management protocols in ServiceNow.
• Distribute software and application installations in accordance with software installation policies and licensing requirements.
• Troubleshoot assigned hardware, software, internet, network, application, configuration, and peripheral equipment issues through the corporate ITSM toolset; update and close tickets promptly.
• Perform other related duties and participate in special projects as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern