IT Support Intern

Grimco•Sunset Hills, MO

8d•$18

About The Position

Grimco is a wholesale sign supply distributor with about 45 locations across North America and a UK subsidiary, Multipanel UK. Its nine-person IT Infrastructure team supports roughly 1,000 endpoints, 200 servers, and networks connecting every branch. The IT Support Intern will work alongside experienced engineers on Microsoft 365, Windows, Intune, Active Directory, and Meraki networking, handling real support tickets for real users with guidance from a mentor. Under the guidance of senior team members, the intern will provide help desk support, troubleshoot common user and equipment issues, prepare and deploy devices, complete basic account tasks, and assist with peripherals, inventory, networking, and documentation. The intern will also complete a small project during the internship and present it to the team at the end. The internship offers hands-on exposure to enterprise device management, Microsoft 365 and Entra ID administration basics, Active Directory, cloud-managed networking, ITIL-style ticket handling, security practices in PCI DSS and GDPR environments, and communication with non-technical users across multiple locations. Compensation is up to USD 18.00 per hour.

Requirements

Currently enrolled in, or recently graduated from, an Information Technology, Computer Science, Cybersecurity, or related degree or certificate program.
Working knowledge of Windows 10/11 and Microsoft Office or Microsoft 365.
Basic understanding of networking concepts, including IP addressing, DNS, DHCP, and Wi-Fi.
Strong customer service skills and patience explaining technical issues in plain language.
Clear written communication for ticket notes and documentation.
Ability to handle confidential information responsibly.
Reliable transportation and availability for the full internship period.

Nice To Haves

CompTIA A+, Network+, or Security+, or Microsoft Fundamentals certifications (MS-900, MD-102 coursework), earned or in progress.
Prior help desk, campus IT, or retail tech support experience.
Exposure to Active Directory, Intune, or another device management tool.
Familiarity with a ticketing system such as Jira Service Management.
Interest in a career in systems administration, networking, or cybersecurity.

Responsibilities

Respond to help desk tickets by phone, email, chat, and in person, documenting each step in the ticketing system.
Troubleshoot common Windows, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), and printer issues for headquarters and remote branch users.
Prepare, image, and deploy laptops and desktops using Windows Autopilot and Intune, and handle returns and retirements.
Complete basic account tasks, including password resets, MFA re-registration, and group membership changes, following approved procedures.
Set up and support peripherals, mobile devices, conference room equipment, and VoIP phones.
Maintain accurate hardware and software inventory records.
Assist with network and cabling tasks, including patching, labeling, and checking Meraki access points and switches.
Write or update knowledge base articles and how-to guides for common requests.
Escalate unresolved issues to the appropriate engineer with clear notes.
Complete a small internship project, such as an inventory audit, refreshed onboarding checklist, or self-service guide, and present it to the team at the end.