IT Support Center Intern
About The Position
The IT Support Center Intern assists the support team in providing technical support to end users while gaining hands-on experience in troubleshooting, documentation, and customer service. This summer internship provides an opportunity to apply classroom knowledge in a real-world IT environment and learn new skills and technologies. Citizens Energy Group's Internship Program offers undergraduate students hands-on experience through projects supporting the business and its communities. The program also includes professional development activities, networking events, mentorship opportunities, and site visits. Some positions may offer hybrid flexibility, but interns are expected to attend required in-person program events throughout the summer.
Requirements
- Completed freshman year of coursework in IT-related subjects.
- Basic understanding of computer hardware components, such as RAM, hard drives, and peripherals.
- Familiarity with Microsoft Windows operating systems, specifically Windows 11.
- Exposure to Microsoft 365 applications, including Outlook, Word, Excel, and Teams.
- Basic troubleshooting skills, such as password resets, printer issues, and software installation.
- Awareness of cybersecurity fundamentals, such as phishing and password hygiene.
- Strong verbal and written communication skills.
- Customer service orientation and willingness to assist users with patience and professionalism.
- Ability to follow instructions and standard operating procedures.
- Eagerness to learn and adapt to new technologies and workflows.
- Ability to collaborate with a team and willingness to ask questions.
Nice To Haves
- Experience with ticketing systems such as ServiceNow or Jira.
- Exposure to remote support tools such as TeamViewer, Remote Desktop, SCCM, or Intune.
- Basic knowledge of networking concepts, including IP addresses and Wi-Fi troubleshooting.
- Familiarity with mobile device setup and support.
Responsibilities
- Assist Support Technicians with triaging and resolving basic support requests.
- Document common issues and solutions for the knowledge base.
- Shadow Support Technicians during hardware and software installations.
- Participate in team meetings and contribute process improvement ideas.
- Support inventory management and equipment setup for new hires.
Benefits
- Professional development activities
- Networking events
- Mentorship opportunities
- Site visits
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
