IT Support Engineer Intern

RR Donnelley • Warrenville, IL

9d • Onsite

About The Position

RRD is hiring an IT Support Engineer Intern to provide end-user computing support to a decentralized user community. The intern will assist with configuring, installing, and deploying hardware and software endpoints as part of refresh initiatives, support the migration from Windows 10 to Windows 11, troubleshoot issues with existing hardware and software, and maintain accurate asset records in the corporate IT service management toolset. This is an onsite position in Warrenville, Illinois. The internship is scheduled to begin in January 2027, part-time for the remainder of the academic school year, and transition to full-time hours during the summer months. The rate of pay is $24.00 per hour. Employment offers are contingent upon successful completion of a pre-employment background check and drug screen.

Requirements

• Be pursuing a bachelor's or master's degree at an accredited university or college in a discipline related to the functional work described.
• Have excellent communication skills and be able to communicate clearly using language appropriate to the audience and context.
• Have functional computer knowledge and be able to use Microsoft Windows, Mac, or other technical tools to complete assignments.
• Have a good working knowledge of the Microsoft Windows operating system, preferably Windows 10 and 11, and Microsoft Office applications.
• Possess strong analytical and organizational skills, the ability to multitask across projects, and attention to accuracy and detail.
• Be able to work in a geographically dispersed team environment with a positive attitude and strong customer service skills.
• Have basic knowledge of network infrastructure, including switches, hubs, and patch cabling.

Nice To Haves

• Previous experience troubleshooting software installations.
• Familiarity with Google products, including Gmail, Docs, Sites, and Groups.

Responsibilities

• Install and configure endpoints according to documented processes for existing refresh initiatives.
• Participate in upgrading the existing endpoint fleet from Windows 10 to Windows 11 as directed.
• Provide end-user support within areas of responsibility, following documented processes, procedures, and corporate policies.
• Maintain accurate records of asset additions, changes, and deletions in accordance with asset management protocols using the corporate ITSM toolset, ServiceNow.
• Distribute software and application installations in accordance with software installation policies and licensing requirements.
• Troubleshoot assigned technical issues involving hardware, software, the internet, networks, applications, configurations, and peripheral equipment through the corporate ITSM toolset; update and close tickets promptly.
• Perform other related duties and participate in special projects as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern