SAP Customer Success iXp Intern – SAP Innovation Experience Customer Engagement Support AI Lab
About The Position
The SAP Customer Success iXp Intern will support live executive customer experiences at SAP’s Experience Center in New York. The role contributes to customer tours, AI workshops, and other engagements, while building experience in customer storytelling, Design Thinking, and stakeholder collaboration. The intern will work with account teams, engagement leads, storytellers, designers, and subject matter experts to tailor interactions and content to customers’ AI journeys and business priorities. The Innovation Experience Services team delivers tailored engagements that connect account teams, subject matter experts, and leaders around each customer’s business. The intern will gain exposure to C-level conversations and SAP’s innovation narrative in a high-visibility environment, and will be part of SAP Next Gen, a global community of students and early professionals with access to mentors, development programmes, and peers. The position is based at SAP’s Experience Center in New York and is described as hybrid, with attendance required three to four days per week. The internship is scheduled to last 12 months, with an anticipated start in December 2026 or January 2027, and a 40-hour workweek.
Requirements
- Must be currently enrolled in, or recently graduated from within six months of the start date, an eligible coding academy/bootcamp, apprenticeship, associate, bachelor’s, master’s, JD, or PhD program.
- Bachelor’s or master’s degree in a related field.
- Familiarity with Agentic AI and readiness to apply AI tools in everyday tasks and workflows.
- Proficiency with Microsoft productivity tools, including PowerPoint, Word, and Excel.
- A proactive, organized approach to managing multiple workstreams.
- Clear communication, customer focus, collaboration, and practical problem-solving skills.
- Ability and interest to learn in live settings, including workshops, customer conversations, and cross-functional teams.
Nice To Haves
- Curiosity about AI journey mapping and AI data analytics and how they shape customer storytelling.
- Interest in event planning and coordinating multi-stakeholder engagements.
- Recent graduates, graduating seniors, and second-year master’s students are highly desirable.
Responsibilities
- Prepare and conduct executive-level customer tours through the Experience Center, presenting SAP products and SAP’s innovation vision.
- Participate in preparation calls with account teams, engagement leads, and storytellers to shape customer interactions.
- Co-facilitate SAP Business AI and Agentic AI workshops and run breakout sessions after onboarding.
- Learn and deliver SAP innovation showcase content to customer audiences over time.
- Create and adapt engagement content, including presentations, demos, visuals, and post-visit summaries.
- Develop storytelling assets tailored to each customer’s AI journey and business priorities.
- Collaborate with designers, subject matter experts, and account teams on content and engagement delivery.
- Support continuous improvement initiatives and selected projects across North American SAP Experience Centers.
- Use AI tools, including agentic AI, to automate everyday tasks, prototype ideas, and develop confidence in AI-assisted ways of working.
Benefits
- Access to mentors, development programmes, and peers through SAP Next Gen.
- Flexible working models.
- Health and well-being support.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Intern
