SAP Customer Success iXp Intern – SAP Innovation Experience Customer Engagement Support AI Lab

SAP Careers • New York, NY

4d • $25 - $44 • Hybrid

About The Position

The SAP Customer Success iXp Intern will support live executive customer engagements at SAP’s Experience Center in New York. The role includes customer tours, AI workshops, and other experiences, helping develop skills in storytelling, Design Thinking, and stakeholder collaboration. The intern will work with account teams, engagement leads, storytellers, designers, and subject matter experts to shape and deliver tailored engagements that connect customer business priorities with SAP’s innovation narrative.

The position is part of SAP’s Innovation Experience Services team and offers exposure to C-level conversations in a high-visibility environment. The intern will also join SAP Next Gen, a global community for students and early professionals with access to mentors, development programmes, and peers. The internship is based in New York City, with a mandatory hybrid schedule of 3–4 days per week at the Experience Center at 10 Hudson Yards. The anticipated start date is December 2026 or January 2027, and the duration is 12 months, with a 40-hour workweek.

Requirements

• Be currently enrolled in, or recently graduated from, a coding academy/bootcamp, apprenticeship, associate, bachelor’s, master’s, or JD/PhD program; for recent graduates, the start date must be within six months of graduation.
• Have a bachelor’s or master’s degree in a related field; recent graduates, graduating seniors, and second-year master’s students are highly desirable.
• Be curious about technology and customer experience, and enjoy learning in live settings such as workshops, customer conversations, and cross-functional teams.
• Have familiarity with Agentic AI and readiness to apply AI tools in day-to-day tasks and workflows.
• Have curiosity about AI journey mapping and AI data analytics, and how they shape customer storytelling.
• Have an interest in event planning and coordinating multi-stakeholder engagements.
• Have a collaborative approach that keeps customer needs front of mind.
• Be proficient with Microsoft productivity tools, including PowerPoint, Word, and Excel.
• Have a proactive, organized approach to managing multiple workstreams.
• Communicate clearly, keep the customer in mind, and enjoy finding smart solutions to problems.
• Be open to working with AI tools, including agentic AI, to automate everyday tasks, prototype ideas, and build confidence in AI-assisted ways of working.

Responsibilities

• Prepare and conduct executive-level customer tours through the Experience Center, presenting SAP products and the SAP innovation vision.
• Participate in preparation calls with account teams, engagement leads, and storytellers to shape each interaction.
• Co-facilitate SAP Business AI and Agentic AI workshops, and run breakout sessions after completing onboarding.
• Learn and deliver SAP innovation showcase content to customer audiences over time.
• Create and adapt engagement content, including presentations, demos, visuals, and post-visit summaries.
• Develop storytelling assets tailored to each customer’s AI journey and business priorities.
• Collaborate with designers, subject matter experts, and account teams on content and engagement delivery.
• Support continuous improvement initiatives and select projects across North American SAP Experience Centers.

Benefits

• Access to mentors, development programmes, and peers through SAP Next Gen.
• SAP describes its culture as inclusive, focused on health and well-being, and supportive of flexible working models.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern