Hr Manager Jobs

About The Position

Requirements

• Bachelor's or Master's degree in a related field and 8+ years of experience in HR, focusing on HRSD processes and technology in a global environment; equivalent related professional experience may be considered.
• Proven ability to manage multiple projects delivered on time with high customer and team satisfaction.
• Extensive hands-on experience with enterprise HR service delivery platforms; ServiceNow is preferred.
• Ability to translate business demands into high-quality requirements.
• Strong data analytics skills and intellectual curiosity to distill complex details into actionable insights and identify innovative solutions.
• Effective, empathetic communication skills and credibility to engage partners, drive collaboration, and align diverse leaders.
• Comfort working with ambiguity.

Nice To Haves

• Experience with ServiceNow.

Responsibilities

• Partner with HR Operations & Solutions, COE, and Technology leaders to understand priorities, service challenges, and user needs, translating them into a multi-year HRSD roadmap and prioritized product backlog.
• Serve as the HR Technology functional lead and subject matter expert for HR Case Management, Knowledge Management, the employee portal, and Employee Relations functionality; advise stakeholders on platform capabilities and leading practices.
• Lead discovery, process design, requirements definition, and functional design, ensuring requirements are clear, testable, and understood by Technology Product Managers and delivery teams.
• Partner with Employee Relations, Legal, Privacy, Security, and Technology teams to support secure, well-governed Employee Relations case workflows and protect sensitive, confidential information.
• Establish and improve HR service models, case categories, assignment and escalation paths, and service-level expectations; use case trends and user feedback to reduce avoidable demand and improve resolution quality.
• Apply business analyst capabilities throughout project lifecycles to drive business outcomes and identify and implement tools that extend existing capabilities into new locations or functional areas.
• Oversee user acceptance testing and end-user support for in-scope HRSD capabilities; partner with COE resources on change, communications, and training materials and manage escalations to Technology partners.
• Build and maintain stakeholder relationships globally and locally, oversee demands from idea through operational delivery, and monitor industry trends to inform roadmap planning.

Benefits

• Annual bonuses or other incentive plans, depending on country and role.
• Equity awards, depending on country and role.
• Pension or retirement benefits, depending on country and role.
• 401(k) company match, depending on country and role.
• Health and wellness programs, depending on country and role.
• Fitness centers, depending on country and role.
• Medical, dental, vision, life, and disability insurance benefits, depending on country and role.
• Paid time off, depending on country and role.
• Family support benefits, depending on country and role.