About The Position

The Assistant Manager is an hourly employee responsible for operating and supervising a theatre and its employees, while representing Regal consistently with its mission statement and policies. The role includes supervising and developing non-management employees, supporting all staff positions, maintaining guest satisfaction, and ensuring compliance with theatre policies and safety practices. The Assistant Manager also handles financial receipts, operating costs and inventory, theatre maintenance, movie scheduling and promotions, and applicable employee administration. The position requires completion or progress toward the management certification program and understanding of the ROM and required training materials.

Requirements

  • At least three months of supervisory experience, or six months of theatre experience with completion of the Cast Certification Program, or a combination of the two; alternatively, demonstrated leadership or management potential subject to VP approval.
  • Good public speaking skills and effective oral and written communication.
  • Ability to listen effectively, respond clearly and directly, and explain information to others.
  • Ability to perform calculations with speed and accuracy and identify and correct errors.
  • Ability to identify problems, gather and evaluate relevant information, recognize alternatives, draw evidence-based conclusions, and recommend solutions.
  • Ability to take initiative, work with minimal supervision, and perform under pressure or opposition.
  • Proven experience with PC platforms and knowledge of basic office programs, including email, word processing, and spreadsheets.
  • Ability to operate copiers and other office equipment, devise and access filing systems, and maintain attention to detail.
  • Dexterity using tools and equipment and ability to perform mechanical tasks as necessary.
  • Ability to interact effectively with customers, the public, and co-workers and show sensitivity to others' feelings.
  • Ability to establish goals, budget time, and set priorities.
  • If assigned duties include selling or serving alcohol, be of legal age under applicable state or local law, complete legally required training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
  • Ability to meet the physical demands of the job, with reasonable accommodations where applicable.

Responsibilities

  • Maintain regular and consistent attendance.
  • Uphold and administer all theatre policies.
  • Train, develop, coach, and supervise non-management employees.
  • Perform all staff positions as required.
  • Operate theatre projection and audio-visual equipment, including hardware, software, film handling, maintenance, booth and projection systems, programming, and TMS operation.
  • Ensure required alcohol certification and training remain current where applicable.
  • Monitor risk management, including employee and patron safety, loss prevention, emergencies, and the handling, reporting, and investigation of accidents.
  • Ensure guest satisfaction.
  • Count, deposit, and reconcile daily receipts, including cash, credit cards, coupons, gift cards, checks, discount tickets, and other applicable payment or accountability methods.
  • Know and comply with the dress code.
  • Complete or be in the process of completing the management certification program, and review and understand the ROM.
  • Interview, hire, schedule, coach, counsel, and suspend cast members, with required oversight; terminate employees after conferring with the Human Resources Manager and with required oversight.
  • Administer applicable human resources paperwork and uphold company HR policies.
  • Control costs and direct operating expenses; purchase and order concession and café stock and other supplies; and manage related inventory and auditing processes.
  • Supervise theatre building and grounds maintenance, perform minor repairs, and obtain qualified personnel for major maintenance concerns.
  • Market and promote film engagements, schedule movie show times, and deliver show times to appropriate channels on time.
  • Read and understand training materials covering topics such as sexual harassment and discrimination.
  • Perform additional duties as assigned by the General Manager or another senior manager.
  • Communicate effectively with employees, vendors, corporate staff, customers, the public, and co-workers.
  • Perform calculations accurately, identify and correct errors, assess problems, recommend solutions, and work under pressure with minimal supervision.
  • Use PC platforms, basic office programs, copiers, filing systems, and other office equipment; maintain attention to detail and use tools and equipment with dexterity.
  • Set goals, budget time, and prioritize work.
  • Directly supervise employees, including training and coaching, assigning and directing work, appraising performance, addressing complaints, resolving problems, and, as directed, rewarding or disciplining employees; interviewing and hiring may also be included.

Benefits

  • Free movie passes at any Regal location.
  • Discounted concessions at any Regal location.
  • Eligibility to participate in the 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.
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