HR-1339-Branch Manager

Quincaillerie Richelieu • Rochester, MN

2d • $80,000 - $99,000

About The Position

Richelieu is seeking a Branch Manager to manage all phases of a branch office, including Warehouse, Operations, Customer Service, and Inside Sales. The role provides leadership and guidance to branch employees and is responsible for budgets, staffing, daily priorities, service levels, project schedules, and ongoing training and support.

The Branch Manager monitors branch performance, ensures inventory and logistics activities follow company procedures and applicable regulations, and guides customer service and sales teams in delivering strong customer experiences. The position also oversees hiring, training, development, and supervision of staff and promotes coordination, communication, teamwork, and continuous improvement across departments. The role may require lifting, pushing, or carrying items weighing up to 50 pounds.

Requirements

• At least 5 years of experience in a leadership position.
• Experience with the MS Office suite.
• Strong leadership qualities, including commitment, communication, motivation, team building, pursuit of excellence, and exemplifying Richelieu's Five Core Values.
• Superior communication skills and ability to collaborate with internal team members and external suppliers, vendors, and customers.
• Organized and goal-oriented, with experience managing KPIs such as order accuracy, customer satisfaction, and sales performance.
• Forklift certification and experience.
• Sales experience.
• Team player with an understanding of delegation synergy.

Nice To Haves

• Leadership experience in a warehouse, distribution, or logistics environment.
• Experience managing budgets, financial reports, or profit-and-loss/EBITDA statements.
• University degree or some college.

Responsibilities

• Monitor, document, analyze, and report on warehouse and customer service metrics through daily, weekly, and monthly KPIs, including shipping time, fill rate, backorders, sales performance, and customer feedback.
• Ensure inventory management activities follow procedures and policies, including cycle counts, inventory variance reporting, slotting, replenishment, and consolidation.
• Oversee logistics operations to ensure compliance with applicable environmental, health, safety, and other regulatory rules and regulations.
• Lead and guide Customer Service and Inside Sales teams by analyzing phone data, average order values, order errors, and overall time in presence to maintain a high level of customer service.
• Ensure Customer Service and Inside Sales staff provide new or complementary product solutions to customers by phone and face-to-face in the showroom.
• Oversee counter staff's showroom restocking and cycle counts.
• Encourage employees across departments to suggest improvements to processes, procedures, and the customer experience.
• Hire, train, develop, and supervise branch staff to achieve company goals and objectives.
• Drive and facilitate activities that improve coordination, communication, and teamwork among warehouse operations, customer service, and inside and outside sales.
• Perform other duties related to the position as assigned by the immediate leader.

Benefits

• Business expense reimbursement.
• Group insurance program, including medical, dental, vision, life, and disability coverage.
• Employee Stock Purchase Plan with employer matching.
• 401(k) with employer matching.
• Company cell phone.
• Paid vacation, holidays, and sick days.
• Estimated total annual earnings of approximately $80,000–$99,000, including base salary and annual bonus potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed