Senior Manager HR Technology

Regeneron Pharmaceuticals • Sleepy Hollow, WY

1d • $137,100 - $223,500 • Onsite

About The Position

Regeneron is seeking a Senior Manager, HR Technology to serve as the HR Technology functional lead for HR Service Delivery (HRSD), currently delivered on ServiceNow. The role shapes and supports the digital employee experience by leading business analysis, requirements definition, roadmap and backlog prioritization, testing, release readiness, adoption, and continuous improvement. The Senior Manager partners with Technology Product Managers and technical teams on solution design and delivery in a fast-growing, science-driven organization.

Requirements

• Bachelor's or Master's degree in a related field and 8+ years of experience in HR, focusing on HRSD processes and technology in a global environment; equivalent related professional experience may be considered.
• Proven ability to manage multiple projects delivered on time with high customer and team satisfaction.
• Extensive hands-on experience with enterprise HR service delivery platforms; ServiceNow is preferred.
• Ability to translate business demands into high-quality requirements.
• Strong data analytics skills and intellectual curiosity to distill complex details into actionable insights and identify innovative solutions.
• Effective, empathetic communication skills and credibility to engage partners, drive collaboration, and align diverse leaders.
• Comfort working with ambiguity.

Nice To Haves

• Experience with ServiceNow.

Responsibilities

• Partner with HR Operations & Solutions, COE, and Technology leaders to understand priorities, service challenges, and user needs, translating them into a multi-year HRSD roadmap and prioritized product backlog.
• Serve as the HR Technology functional lead and subject matter expert for HR Case Management, Knowledge Management, the employee portal, and Employee Relations functionality; advise stakeholders on platform capabilities and leading practices.
• Lead discovery, process design, requirements definition, and functional design, ensuring requirements are clear, testable, and understood by Technology Product Managers and delivery teams.
• Partner with Employee Relations, Legal, Privacy, Security, and Technology teams to support secure, well-governed Employee Relations case workflows and protect sensitive, confidential information.
• Establish and improve HR service models, case categories, assignment and escalation paths, and service-level expectations; use case trends and user feedback to reduce avoidable demand and improve resolution quality.
• Apply business analyst capabilities throughout project lifecycles to drive business outcomes and identify and implement tools that extend existing capabilities into new locations or functional areas.
• Oversee user acceptance testing and end-user support for in-scope HRSD capabilities; partner with COE resources on change, communications, and training materials and manage escalations to Technology partners.
• Build and maintain stakeholder relationships globally and locally, oversee demands from idea through operational delivery, and monitor industry trends to inform roadmap planning.

Benefits

• Annual bonuses or other incentive plans, depending on country and role.
• Equity awards, depending on country and role.
• Pension or retirement benefits, depending on country and role.
• 401(k) company match, depending on country and role.
• Health and wellness programs, depending on country and role.
• Fitness centers, depending on country and role.
• Medical, dental, vision, life, and disability insurance benefits, depending on country and role.
• Paid time off, depending on country and role.
• Family support benefits, depending on country and role.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior