HR Technology Platforms Manager

WCG Clinical•Remote,

About The Position

The HR Technology Platforms Manager manages, configures, maintains, optimizes, and evolves WCG’s Human Resources technology ecosystem. The role stewards HR systems and digital capabilities to support business objectives, improve employee and manager experiences, increase operational efficiency, and provide actionable workforce insights. It oversees WCG HR’s people-technology portfolio, data needs, and AI-enabled capabilities. The manager combines technical expertise, business process knowledge, and strategic thinking to maximize the value of HR technology platforms. The position partners with HR Centers of Excellence, HR Business Partners, Technology Solutions, Finance, Compliance, and business leaders to identify opportunities for innovation, automation, continuous improvement, and data-driven decisions. It also serves as an HR technology thought leader by monitoring market trends, emerging technologies, AI-enabled solutions, and best practices.

Requirements

Bachelor’s degree in human resources, Information Systems, Business Administration, Computer Science, Data Analytics, or a related field.
At least 5 years of experience administering and optimizing a diverse array of HR technology platforms.
At least 2 years of experience identifying, updating, and implementing integrated enterprise HR systems, including ATS, LMS, Employee Relations, and Employee Engagement platforms.
Prior experience supporting enterprise HR systems, including an HRIS, applicant tracking system, learning management system, and employee engagement survey platforms.
Experience with HR-system data extraction, reporting, and analytics.
Experience with at least two HR technology implementations, ideally an HRIS and/or applicant tracking system.
Advanced proficiency in Microsoft CoPilot, Excel, and reporting tools.
Experience managing HR-system configurations, workflows, permissions, integrations, and testing.
Experience with audit controls and external auditing support.
Strong strategic and analytical thinking skills.
Ability to translate complex technical concepts into business-friendly recommendations.
Exceptional project management and organizational skills.
Strong stakeholder management and influencing abilities.
Excellent communication and presentation skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to promote and integrate AI-enabled solutions into daily work.
Strong problem-solving and process-improvement mindset.
High attention to detail and commitment to data accuracy.
Ability to maintain confidentiality of sensitive employee and company information.

Nice To Haves

Experience implementing, configuring, and maintaining ADP Workforce Now and iCIMS.
Experience evaluating and selecting HR technology vendors and solutions.
Experience managing HR technology within a life science, CRO, healthcare, or highly regulated environment.
HR Technology certification (HRIP).

Responsibilities

Partner with HR leadership and business owners to create an HR technology roadmap that adapts to changing business needs.
Evaluate HR technology platforms and recommend enhancements, upgrades, replacements, or new investments.
Serve as the primary administrator and subject matter expert for the HR technology ecosystem.
Govern the technology stack to support integrity, security, compliance, and scalability, and lead vendor qualification for new technologies in coordination with Compliance and Technology Solutions.
Monitor industry trends, emerging technologies, AI capabilities, and best practices to identify innovation opportunities.
Configure, maintain, and optimize HR technology platforms, including HRIS, ATS, onboarding, learning, performance, compensation, engagement, workforce planning, and case management systems.
Manage system upgrades, releases, testing, configuration changes, integrations, workflows, permissions, and security settings.
Evaluate system utilization and identify ways to improve efficiency, user experience, and adoption.
Partner with Technology Solutions and vendors to resolve technical issues and implement enhancements.
Ensure systems comply with applicable employment, privacy, security, and data protection requirements.
Translate business requirements into technology solutions and system enhancements.
Redesign HR technology processes to improve efficiency, accuracy, automation, and user experience.
Identify and lead workflow automation and digital-tool initiatives that reduce manual work and increase scalability across HR operations.
Build working relationships with HR leaders, business stakeholders, employees, managers, and technology partners.
Gather stakeholder requirements and prioritize solutions aligned with strategic initiatives and intended outcomes.
Advise stakeholders on HR technology capabilities and opportunities.
Collaborate with business process owners on training, communications, and change-management plans to support technology adoption.
Extract and supply HR-system data to stakeholders who maintain dashboards, reports, scorecards, and workforce analytics.
Maintain data quality through audits, validation, and corrective action plans.
Manage relationships with HR technology vendors and external partners.
Lead system implementation, enhancement, integration, and optimization projects.
Develop business cases, project plans, requirements documentation, testing strategies, and implementation roadmaps.
Monitor project timelines, budgets, risks, and outcomes to support successful delivery.
Perform other duties as assigned by the supervisor.