Retail Technology Platforms Manager

Crew Carwash•Fishers, IN

1d•Onsite

About The Position

The Retail Technology Platforms Manager owns the strategy, administration, optimization, and business performance of Crew Carwash’s customer-facing retail technology platforms, including POS, payments, promotions, subscriptions, and pricebook systems. The role leads the POS modernization effort, including evaluating and migrating from a legacy point-of-sale system to a next-generation platform. It serves as the primary bridge between IT, Operations, Marketing, Finance, and vendor partners to deliver fast, scalable, secure, customer-friendly technology across all locations. This position is on-site five days per week at the support center in Indianapolis/Fishers. Performance is measured by POS uptime and reliability; promotion and pricing accuracy across locations; speed to market for campaigns and pricing changes; reduced transaction friction and faster issue resolution; timely, on-budget delivery of the POS migration roadmap; data-feed accuracy; and field/store satisfaction.

Requirements

Experience owning or administering POS or retail/hospitality transaction systems.
Working knowledge of SQL and underlying database structure.
Outstanding customer service skills and willingness to work in a team environment.
Vendor management experience, including platform evaluations and migrations.
Strong understanding of pricing and promotions logic.
Strong cross-functional communication and stakeholder management skills.
Data-minded, with a track record of using metrics to drive improvement.
Demonstrated operational urgency and comfort working in a fast-paced, multi-location environment.

Responsibilities

Own the strategy, administration, optimization, and business performance of customer-facing retail technology platforms, including POS, payments, promotions, subscriptions, and pricebook systems.
Lead the POS modernization effort, including platform evaluation and migration from a legacy point-of-sale system to a next-generation platform.
Coordinate between IT, Operations, Marketing, Finance, and vendor partners to deliver technology across all locations.
Support platform uptime and reliability, pricing and promotion accuracy, campaign and pricing change speed, transaction experience, issue resolution, migration delivery, data-feed accuracy, and field/store satisfaction.