Retail Technology Manager

sephora.com•Remote, OR

5d•$99,000 - $131,765•Remote

About The Position

The Retail Technology Manager owns the store-facing lifecycle of technology programs and projects, from intake and prioritization through requirements, launch, adoption, ongoing support, and continuous improvement. The role translates enterprise technology strategies into practical solutions that improve store operations, reduce workload, and enable store teams to focus on clients. As part of the Retail Technology team, this role serves as a store operations subject matter expert and works across Retail, Technology, Digital, Information Security, Legal, Compliance, Infrastructure, and other teams. The manager ensures technology initiatives are operationally sound, secure, reliable, and straightforward for stores to adopt and sustain. The position is remote and covers areas including reporting, store hardware, information security, cybersecurity, and infrastructure.

Requirements

Five to seven years of relevant experience in retail technology, retail store operations, store systems, technology program management, infrastructure, hardware, networks, desktop support, information security, cybersecurity, change management, or a related field.
Bachelor’s degree or equivalent related experience.
Strong project and program management skills, including prioritizing and managing multiple cross-functional initiatives, launches, enhancements, risks, and timelines.
Deep understanding of retail store processes, day-to-day operations, workload considerations, launch readiness, incident triage, stakeholder alignment, and support-model execution.
Experience or working knowledge across reporting platforms, store hardware, information security, cybersecurity, networks, desktop support, infrastructure, and related digital or mobile technologies.
Ability to translate complex technical concepts and business needs into clear requirements, operational guidance, communications, training, documentation, and executive updates for technical and non-technical audiences.
Strong analytical skills and ability to use performance data, ticket trends, store feedback, adoption measures, and workload impact to influence roadmaps and prioritization.
Ability to build alignment, influence decisions, and drive accountability across teams without direct reporting authority.
Clear written, verbal, presentation, and stakeholder-management skills.
Passion for client experience, store operations, workload reduction, secure technology practices, and retail innovation.
Agility and sound judgment when priorities, risks, or operational requirements change.
Collaborative, client-focused approach grounded in curiosity, creativity, and a commitment to delivering results.

Responsibilities

Own the store-facing vision, scope, prioritization, business requirements, and execution plans for technology initiatives in assigned areas.
Translate enterprise strategies, technical requirements, partner requests, store use cases, operational challenges, and risks into requirements, launch criteria, support models, and success measures.
Lead pilots, proofs of concept, launches, and deployments for new or enhanced store technology capabilities.
Build change-management plans covering store workload, communications, training, documentation, operational readiness, adoption, and post-launch reinforcement.
Partner with Technology, Infrastructure, Network, Desktop Support, Information Security, Product, Engineering, and Retail teams to align solutions with store operations, security, and support needs.
Oversee day-to-day business operations and store-facing execution for assigned programs, tools, and platforms.
Develop and maintain store operating processes, service expectations, readiness checklists, communications, training materials, and support documentation.
Lead intake and prioritization of technology requests, evaluating business value, store impact, workload, security requirements, change-management needs, and infrastructure dependencies.
Troubleshoot and triage store technology issues with stores, Technology teams, the Help Desk, and cross-functional partners; identify trends, recommend solutions, and escalate material risks.
Define store impact, severity, urgency, business value, and operational risk to guide resolution and prioritization of incidents, recurring issues, enhancements, hardware replacements, and access or security needs.
Monitor tickets, store feedback, performance data, and escalations to identify improvements to reliability, usability, support, and store execution.
Define KPIs and use data, store observations, adoption measures, and workload considerations to evaluate programs and influence product roadmaps.
Lead post-launch reviews of adoption, support trends, store feedback, workload impact, lessons learned, and improvements.
Provide executive-ready updates on program status, launch readiness, adoption, risks, emerging issues, decisions, and recommended actions.
Identify opportunities to simplify store processes, reduce workload, improve reliability, strengthen secure operations, and increase adoption.
Monitor retail, technology, cybersecurity, infrastructure, AI, and consumer trends and recommend relevant tests, innovations, or investments.
Represent the store perspective in cross-functional decisions and ensure partners understand priorities, operational implications, risks, ownership, and mitigation plans.

Benefits

Medical, dental, and vision coverage
Company-paid disability and life insurance
401(k) with 4% match
FSA and HSA programs
Student Debt Retirement plan, with eligible student loan payments qualifying to earn the company 401(k) match
PTO, flexibility, and protected leave
Training, development, and tuition reimbursement
30% discount on merchandise and services
Free product or “gratis” opportunities and flash sale discounts on LVMH brand products
Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse
Volunteer and donation matching
May be eligible to earn bonuses