Retail Technology Manager

Sephora•Remo, VA

1d•$99,000 - $131,765•Remote

About The Position

The Retail Technology Manager owns the store-facing lifecycle of technology programs and projects, from intake, prioritization, and business requirements through launch, adoption, ongoing support, and continuous improvement. The role translates enterprise technology strategies into practical solutions that improve store operations, reduce workload, and allow store teams to focus more on clients. As a store operations subject matter expert on the Retail Technology team, the manager collaborates with Retail, Technology, Digital, Information Security, Legal, Compliance, Infrastructure, and other cross-functional partners. The role ensures technology initiatives are operationally sound, secure, reliable, and easy for stores to adopt and sustain.

Requirements

Five to seven years of relevant experience in retail technology, retail store operations, store systems, technology program management, infrastructure, hardware, networks, desktop support, information security, cybersecurity, change management, or a related field.
A bachelor’s degree or equivalent related experience.
Strong project and program management skills, including the ability to prioritize and manage multiple cross-functional technology initiatives, launches, enhancements, risks, and timelines.
Deep understanding of retail store processes, day-to-day operations, workload considerations, launch readiness, incident triage, stakeholder alignment, and support-model execution.
Experience or working knowledge across reporting platforms, store hardware, information security, cybersecurity, networks, desktop support, infrastructure, and related digital or mobile technologies.
Ability to translate complex technical concepts and business needs into clear requirements, operational guidance, communications, training, documentation, and executive updates for technical and non-technical audiences.
Strong analytical skills, including ability to use performance data, ticket trends, store feedback, adoption measures, and workload impact to influence roadmaps and prioritization.
Proven ability to build alignment, influence decisions, and drive accountability across teams without direct reporting authority.
Clear written, verbal, presentation, and stakeholder-management skills.
A passion for client experience, store operations, workload reduction, secure technology practices, and retail innovation.
Agility and sound judgment when priorities, risks, or operational requirements change.
A collaborative, client-focused approach grounded in curiosity, creativity, and a commitment to delivering results.

Responsibilities

Own the store-facing vision, scope, prioritization, business requirements, and execution plans for technology initiatives, including reporting, store hardware, information security, cybersecurity, and infrastructure.
Translate enterprise strategies, technical requirements, partner requests, store use cases, operational challenges, and risk considerations into actionable requirements, launch criteria, support models, and success measures.
Lead pilots, proofs of concept, launches, and deployments for new or enhanced store technology capabilities.
Build change-management plans covering store workload, communications, training, documentation, operational readiness, adoption, and post-launch reinforcement.
Partner with Technology, Infrastructure, Network, Desktop Support, Information Security, Product, Engineering, and Retail teams to ensure solutions meet store-operating needs, security requirements, and support expectations.
Own day-to-day business oversight and store-facing execution for assigned technology programs, tools, and platforms.
Develop and maintain store-facing operating processes, service expectations, readiness checklists, communications, training materials, and support documentation.
Lead intake and prioritization of assigned technology requests through the Retail operating model, evaluating business value, store impact, workload, security requirements, change-management needs, and infrastructure dependencies.
Troubleshoot and triage store technology issues with stores, Technology teams, the Help Desk, and cross-functional partners; identify trends, recommend solutions, and escalate material risks.
Define store impact, severity, urgency, business value, and operational risk to guide prioritization and resolution of incidents, recurring issues, enhancements, hardware replacements, and access or security needs.
Monitor ticketing, store feedback, performance data, and escalation trends to identify opportunities to improve reliability, usability, support, and store execution.
Define KPIs and use quantitative data, qualitative insights, store observations, adoption measures, and workload considerations to evaluate program performance and influence product roadmaps.
Lead post-launch reviews covering adoption, support trends, store feedback, workload impact, lessons learned, and recommended improvements.
Provide executive-ready updates on program status, launch readiness, adoption, risks, emerging issues, decisions, and recommended actions.
Identify opportunities to simplify store processes, reduce operational workload, improve technology reliability, strengthen secure store operations, and increase field adoption.
Monitor retail, technology, cybersecurity, infrastructure, AI, and consumer trends to develop a store point of view and recommend relevant tests, innovations, or investments.
Champion the store perspective in cross-functional decisions, ensuring partners understand program priorities, operational implications, risks, ownership, and mitigation plans.

Benefits

Medical, dental, and vision coverage.
Company-paid disability and life insurance.
401(k) plan with a 4% match.
Flexible spending account (FSA) and health savings account (HSA) programs.
Student Debt Retirement plan, allowing eligible student loan payments to earn Sephora’s 401(k) match.
PTO, flexibility, and protected leave.
Training and development opportunities.
Tuition reimbursement.
30% discount on merchandise and services, opportunities for free products or “gratis,” and flash sale discounts on LVMH brand products.
Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse.
Volunteer and donation matching.
Employees may also be eligible to earn bonuses.