Retail Technology Systems Engineer

sweetgreen•Los Angeles, CA

8h•$105,000 - $150,000

About The Position

The Retail Technology Systems Engineer sits on Sweetgreen’s Retail Technology team and owns the configuration, stability, and security of technology used in its restaurants, including point-of-sale and payment systems, kitchen displays, connected kitchen equipment, and Infinite Kitchen locations. The role delivers new capabilities through successful go-lives, provides technical escalation support to restaurant support teams, and contributes to the future-state roadmap for the restaurant fleet. The engineer implements, upgrades, and supports restaurant technology across existing locations and new openings; maintains standardized endpoint images and configurations; and releases patches, enhancements, and fixes. The role also builds integrations and automations, monitors system health, resolves incidents, and works with internal teams and vendors to evaluate new hardware and capabilities and prepare for product launches. The engineer helps keep restaurant systems secure and PCI-compliant and maintains documentation, runbooks, and standard operating procedures.

Requirements

At least 5 years of restaurant or retail technology experience; ideally supporting a multi-unit restaurant fleet across in-restaurant, digital, and third-party marketplace orders.
At least 3 years of hands-on device and endpoint management, including configuration, software deployment, and security patching; Microsoft Intune is preferred.
Experience administering a restaurant POS platform; PAR Brink is preferred, while Oracle Simphony, Toast, or similar platforms are relevant.
Working knowledge of payment terminals, KDS, printers, mobile devices, and networking equipment.
Scripting experience in PowerShell or Python and familiarity with REST APIs and integration tools such as Postman and Workato.
Experience with Datadog, ServiceNow, and incident and on-call workflows.
Working knowledge of PCI security standards.
Analytical problem-solving and sound decision-making under pressure.
Clear communication with technical and non-technical audiences, strong relationship-building, organization, and reliable delivery as priorities shift.

Nice To Haves

Exposure to .NET/C#.
Experience with Cisco Meraki, Jira, Confluence, remote support tools, restaurant automation, or robotics.
CompTIA A+, Network+, or Security+ certifications.
Experience supporting PAR Brink POS.

Responsibilities

Implement, upgrade, and support restaurant technology across existing restaurants and new restaurant openings, including PAR Brink POS, PAR Payment Services card readers, KDS, and connected kitchen equipment.
Build and maintain standardized device images and configurations in Microsoft Intune for POS, kiosk, back-of-house, KDS, iPad, and time clock endpoints.
Release patches, enhancements, and fixes across restaurants.
Build integrations and automations between restaurant applications using REST APIs, Workato, PowerShell, and Python to reduce repetitive operational work.
Monitor restaurant system health, resolve incidents, identify recurring patterns, and serve as the escalation point for Tier 1 and Tier 2 support teams.
Partner with Software Engineering, Security, Networking, Operations, Marketing, Digital, and vendors to evaluate hardware and capabilities, manage vendor escalations, and prepare the team for product launches.
Maintain restaurant system security and PCI compliance.
Maintain clear documentation, runbooks, and SOPs for support teams and fellow engineers.

Benefits

Highly competitive pay and bonus plan.
Three medical plans.
Dental and vision insurance.
Flexible PTO plan.
401(k) program.
Employee HSA and FSA.
Complimentary greens.
Opportunities to make an impact by growing people and connecting them to real food.
A collaborative team and a clear career path with personal and professional development opportunities.
Free Sweetgreen swag.