Senior Manager Technology - Digital Platforms

Southwest Airlines • Dallas, TX

14h • $168,650 - $187,400 • Onsite

About The Position

The Senior Manager Technology supporting Digital Platforms leads engineering teams responsible for shared platforms, services, and capabilities that power Southwest’s digital Customer experiences. The role provides people-focused leadership while guiding technical delivery, platform reliability, cloud modernization, developer enablement, and operational excellence across the digital ecosystem. The Senior Manager partners with Product, Architecture, Cybersecurity, Infrastructure, Quality Engineering, and other Technology Teams to deliver secure, scalable, resilient, and reusable solutions aligned with enterprise strategy and business outcomes. The role develops strategies to improve performance and the value of technology products and services, enables teams to deliver high-quality solutions, supports team productivity, and modernizes Southwest’s digital capabilities.

This position is based at Southwest Airlines’ Dallas, Texas Headquarters and requires working at the facility during business hours. U.S. citizenship or current authorization to work in the United States is required; work authorization sponsorship is not available.

Requirements

• High school diploma or GED.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent experience.
• Progressive technology experience with demonstrated success leading engineering teams, technical leaders, and complex delivery in a large-scale environment.
• Experience with cloud platforms, platform engineering, DevOps, SRE, infrastructure, APIs, or software engineering.
• Strong understanding of modern software delivery, automation, CI/CD, observability, testing, security, and operational excellence.
• Proven ability to develop talent, lead through change, influence across organizational boundaries, and communicate with technical and executive audiences.
• Advanced knowledge of business and leadership principles, including planning, organizing, directing, developing, and supervising.
• Advanced knowledge of personnel practices and regulations.
• Advanced knowledge of software development practices, concepts, methodologies, tools, and trends.
• Advanced knowledge of project management methodologies.
• Excellent partnering, negotiation, and communication skills to facilitate interactions with business customers and technology teams.
• Ability to provide tactical leadership for teams and use appropriate motivation and influence techniques to achieve desired results.
• Ability to set and manage stakeholder expectations, deliver quality projects on time and within budget, and manage projects using the organization’s project management methodology.
• Must be a U.S. citizen or authorized to work in the United States; sponsorship is unavailable.
• Must be at least 18 years of age and comply with company attendance standards.
• Must maintain a well-groomed appearance under company standards and meet confidentiality expectations for company information.
• Ability to work extended hours as needed and travel to or attend company and non-company facilities and remote locations as necessary.
• Ability to perform duties from a limited-space workstation, desk, or office for extended periods; communicate and interact in English; and use a computer and office productivity tools with sufficient speed and accuracy.

Nice To Haves

• Experience with AWS, cloud-native architecture, containers, API platforms, digital commerce, or high-volume customer-facing systems.

Responsibilities

• Lead, support, and influence achievement of department and organizational missions, goals, and objectives.
• Participate in organizational processes and initiatives, including performance management, interviewing, budgeting, and training.
• Lead resolution of organizational, team, and individual issues and make appropriate decisions.
• Develop and execute strategies and processes to improve performance and the value of products and services.
• Lead cross-functional teams to deliver solutions and services that meet enterprise needs.
• Provide technical thought leadership related to assigned functional areas.
• Deliver technology solutions using best practices to support team productivity and high-quality products.
• Stay informed about emerging trends, processes, and solutions related to assigned responsibilities.
• Build collaborative relationships and credibility while influencing and driving change across business and technology teams.
• Work with technology and business partners to measure financial benefits and demonstrable business value.
• Guide and lead team members using Southwest talent management practices to coach, develop, and engage employees.
• Promote company values and competencies that foster inclusion, recognition, and a safe work environment.
• Participate in continuous learning and development to support leadership and self-growth.
• Perform other job duties as directed by the employee’s leaders.

Benefits

• Free travel on any open seat on Southwest flights for the employee and eligible dependents.
• Company contributions to the Retirement Savings Plan of up to 9.3% of eligible earnings.
• Potential annual ProfitSharing contribution to the Southwest Retirement Savings Plan, subject to plan terms and company discretion.
• Competitive health insurance for the employee and eligible dependents, including pets.
• Health plan coverage options available from the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior