Manager, Virtualization & Digital Workspace Platforms
About The Position
The Manager, Virtualization & Digital Workspace Platforms leads a small team of engineers responsible for Genworth’s virtual desktop infrastructure, application delivery, cloud-hosted desktop services, and virtualization platforms. The role combines technical and people leadership, ensuring platforms are secure, resilient, cost-effective, and aligned with business objectives. The manager remains actively involved in architecture, technical strategy, and major incident resolution while coaching and developing engineers and influencing stakeholders. The position owns the strategy, roadmap, lifecycle management, and operational support of virtual desktop and application delivery platforms, including Citrix Cloud, Citrix DaaS, Citrix Virtual Apps and Desktops (CVAD), and Azure-hosted VDI. It oversees daily operations, platform availability and performance, incident response, disaster recovery, business continuity, and security and compliance partnerships. The role also manages Azure infrastructure and cloud optimization, drives automation, collaborates on scalable architecture, and manages vendor relationships, licensing, contracts, operational efficiencies, and technology investment planning. The role is remote in the United States and is not eligible for employment visa sponsorship.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.
- 7+ years of experience supporting enterprise virtualization and cloud technologies.
- 3+ years of experience leading technical teams, projects, or infrastructure operations.
- Strong experience with Citrix Cloud.
- Strong experience with Citrix DaaS.
- Strong experience with Citrix Virtual Apps and Desktops (CVAD).
- Strong experience with XenApp and/or XenDesktop.
- Strong experience with Microsoft Azure.
- Strong experience with Windows Server.
- Strong experience with Active Directory and Microsoft Entra ID.
- Strong experience with application virtualization technologies.
- Strong experience with enterprise infrastructure operations.
- Experience operating highly available, mission-critical infrastructure environments.
- Strong troubleshooting, performance tuning, and problem-solving skills.
- Excellent written, verbal, and interpersonal communication skills.
- Demonstrated ability to lead teams, influence stakeholders, and drive strategic initiatives.
Responsibilities
- Lead, mentor, and develop a high-performing team of virtualization and cloud engineers.
- Establish team priorities, goals, and performance expectations aligned with organizational objectives.
- Foster accountability, innovation, continuous improvement, and customer focus.
- Support employee career development through coaching, training, certifications, and growth opportunities.
- Collaborate with infrastructure, networking, security, application, and architecture teams to deliver enterprise solutions.
- Own the strategy, roadmap, lifecycle management, and operational support of virtual desktop and application delivery platforms.
- Lead administration and optimization of Citrix Cloud, Citrix DaaS, Citrix Virtual Apps and Desktops (CVAD), Azure-hosted VDI environments, and related end user computing technologies.
- Support the evolution of virtualization strategy, including cloud-hosted desktop services, Citrix-managed infrastructure offerings, and emerging virtual workspace technologies.
- Evaluate new technologies and drive modernization initiatives to improve employee experience, platform reliability, security, and operational efficiency.
- Develop and maintain technology roadmaps aligned with business and IT strategic objectives.
- Oversee day-to-day operations of virtualization and application delivery platforms.
- Ensure platform availability, performance, scalability, and resiliency through proactive monitoring and management.
- Lead incident response, root cause analysis, and problem management for critical platform issues.
- Serve as a senior escalation point for complex technical challenges.
- Maintain and test disaster recovery, business continuity, and backup strategies.
- Partner with cybersecurity teams to maintain compliance with security standards, regulatory requirements, and vulnerability management processes.
- Manage Azure infrastructure supporting virtual desktop and application workloads.
- Drive cloud optimization focused on scalability, performance, governance, and cost management.
- Identify automation opportunities using PowerShell, infrastructure-as-code, and cloud-native tools.
- Partner with architecture teams to design scalable and secure solutions for future business needs.
- Manage vendor relationships, licensing agreements, support contracts, and service providers.
- Identify operational efficiencies and cost optimization opportunities across virtualization and cloud platforms.
- Support business case development and technology investment planning.
Benefits
- Competitive compensation and total rewards incentives.
- Comprehensive healthcare coverage.
- Multiple 401(k) savings plan options.
- Auto enrollment in an employer-directed retirement account feature that is 100% employer-funded.
- Generous paid time off, including 12 paid holidays, volunteer time off, and paid family leave.
- Disability, life, and long-term care insurance.
- Tuition reimbursement, student loan repayment, and training and certification support.
- Wellness support, including gym membership reimbursement and Employee Assistance Program resources for work/life support and financial and legal management.
- Caregiver and mental health support services.
- Bonus incentive plan eligibility; incentive compensation is based on individual and company performance and is not guaranteed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
