Manager, Virtualization & Digital Workspace Platforms

Genworth Financial•Richmond, VA

6d•Remote

About The Position

The Manager, Virtualization & Digital Workspace Platforms leads a small team of engineers responsible for Genworth’s virtual desktop infrastructure, application delivery, cloud-hosted desktop services, and virtualization platforms. The role combines technical and people leadership, maintaining a secure, resilient, cost-effective environment aligned with business objectives while remaining actively engaged in architecture, technical strategy, and major incident resolution. The position is remote within the United States and is not eligible for employment visa sponsorship. The manager owns the strategy, roadmap, lifecycle management, and operational support of virtual desktop and application delivery platforms, including Citrix Cloud, Citrix DaaS, Citrix Virtual Apps and Desktops (CVAD), Azure-hosted VDI environments, and related end-user computing technologies. The role also supports virtualization modernization, cloud optimization, automation, disaster recovery, security compliance, vendor management, and technology investment planning. The successful candidate develops engineers, works across infrastructure and business technology teams, and drives improvements to employee experience, reliability, security, and operational efficiency.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.
At least 7 years of experience supporting enterprise virtualization and cloud technologies.
At least 3 years of experience leading technical teams, projects, or infrastructure operations.
Strong experience with Citrix Cloud, Citrix DaaS, Citrix Virtual Apps and Desktops (CVAD), XenApp and/or XenDesktop, Microsoft Azure, Windows Server, Active Directory and Microsoft Entra ID, application virtualization technologies, and enterprise infrastructure operations.
Experience operating highly available, mission-critical infrastructure environments.
Strong troubleshooting, performance-tuning, and problem-solving skills.
Excellent written, verbal, and interpersonal communication skills.
Demonstrated ability to lead teams, influence stakeholders, and drive strategic initiatives.

Responsibilities

Lead, mentor, and develop a high-performing team of virtualization and cloud engineers.
Set team priorities, goals, and performance expectations aligned with organizational objectives.
Promote accountability, innovation, continuous improvement, and customer focus; support career development through coaching, training, certifications, and growth opportunities.
Collaborate with infrastructure, networking, security, application, and architecture teams to deliver enterprise solutions.
Own the strategy, roadmap, lifecycle management, and operational support of virtual desktop and application delivery platforms.
Lead administration and optimization of Citrix Cloud, Citrix DaaS, Citrix Virtual Apps and Desktops (CVAD), Azure-hosted VDI environments, and related end-user computing technologies.
Support the evolution of virtualization strategy, including cloud-hosted desktop services, Citrix-managed infrastructure offerings, and emerging virtual workspace technologies.
Evaluate technologies and drive modernization initiatives to improve employee experience, reliability, security, and operational efficiency.
Develop and maintain technology roadmaps aligned with business and IT strategic objectives.
Oversee day-to-day operations of virtualization and application delivery platforms, ensuring availability, performance, scalability, and resiliency through proactive monitoring and management.
Lead incident response, root cause analysis, and problem management for critical platform issues; serve as a senior escalation point for complex technical challenges.
Maintain and test disaster recovery, business continuity, and backup strategies.
Partner with cybersecurity teams on security standards, regulatory requirements, and vulnerability management.
Manage Azure infrastructure supporting virtual desktop and application workloads, and drive cloud optimization for scalability, performance, governance, and cost management.
Identify automation opportunities using PowerShell, infrastructure-as-code, and cloud-native tools.
Partner with architecture teams to design scalable and secure solutions for future business needs.
Manage vendor relationships, licensing agreements, support contracts, and service providers.
Identify operational efficiencies and cost optimization opportunities across virtualization and cloud platforms.
Support business case development and technology investment planning.

Benefits

Competitive compensation and total rewards.
Incentive compensation plan eligibility; incentives are based on individual and company performance and are not guaranteed.
Comprehensive healthcare coverage.
Multiple 401(k) savings plan options.
Auto enrollment in an employer-directed retirement account feature that is 100% employer-funded.
Generous paid time off, including 12 paid holidays, volunteer time off, and paid family leave.
Disability, life, and long-term care insurance.
Tuition reimbursement, student loan repayment, and training and certification support.
Wellness support, including gym membership reimbursement and Employee Assistance Program resources for work/life support and financial and legal management.
Caregiver and mental health support services.