Manager, Global HR Shared Services, NAM

SS&C Technologies • Windsor, CT

4d • $85,000 - $95,000 • Hybrid

About The Position

Lead and manage Global HR Shared Services and HR Operations for the North America region, delivering efficient, standardized, scalable, employee-focused HR services across multiple business units and locations. Drive operational excellence, process improvement, digital transformation, and continuous improvement in alignment with global HR strategy and business objectives.

Oversee daily HR service delivery and end-to-end employee lifecycle processes, including onboarding, offboarding, employee data management, HR administration, employee changes, and documentation. Establish and monitor service-level agreements, key performance indicators, operational dashboards, service quality, and compliance with HR policies and procedures.

Standardize and optimize processes, reduce manual work, and implement best practices. Promote effective use of HRIS platforms, case management tools, employee self-service, workflow automation, and digital HR solutions. Partner with HR Business Partners, Talent Acquisition, Payroll, IT, Finance, and Legal to resolve issues and improve service delivery. Lead, coach, and develop the HR Operations team, and ensure processes meet applicable employment regulations, data privacy requirements, internal controls, and audit standards.

The role is hybrid, based in Windsor, Connecticut; Jacksonville, Florida; or Kansas City, Missouri. The preferred schedule is two days in the office per week, with a minimum of six days per month. SS&C offers medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement. The Connecticut expected base salary is $85,000–$95,000, with possible discretionary annual bonus and/or equity awards.

Requirements

• Bachelor's or master's degree in Human Resources, Business Administration, or a related field.
• Typically 10–12 years of relevant HR Operations or Shared Services experience, including people management.
• Experience managing multi-country HR operations.
• Knowledge of the Workday HRIS platform.
• Strong understanding of HR processes, service delivery, process improvement, compliance, and stakeholder management.

Responsibilities

• Oversee day-to-day HR service delivery across regions and business units, ensuring consistent, timely, high-quality support.
• Manage end-to-end employee lifecycle processes, including onboarding, offboarding, employee data management, HR administration, employee changes, and documentation.
• Establish and monitor SLAs, KPIs, operational dashboards, service quality, and compliance with HR policies and procedures.
• Standardize and optimize HR processes, reduce manual work, improve efficiency, and implement best practices across global operations.
• Drive effective use of HRIS platforms, case management tools, employee self-service, workflow automation, and digital HR solutions.
• Partner with HR Business Partners, Talent Acquisition, Payroll, IT, Finance, and Legal to resolve issues and improve service delivery.
• Lead, coach, and develop the HR Operations team, supporting productivity, accountability, and continuous capability development.
• Ensure HR processes adhere to applicable employment regulations, data privacy requirements, internal controls, and audit standards.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan with company match.
• Paid time off and holidays.
• Parental leave.
• Professional development reimbursement opportunity.
• May be eligible for discretionary annual bonus and/or equity awards, such as restricted stock units or stock options.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager