Manager, Global HR Shared Services, NAM

SS&C • Kansas City, MO

3d • Hybrid

About The Position

The Manager, Global HR Shared Services, NAM leads Global HR Shared Services and HR Operations for the North America region, delivering efficient, standardized, scalable, and employee-focused HR services across multiple business units and locations. The role drives operational excellence, process improvement, digital transformation, and continuous improvement in alignment with global HR strategy and business objectives.

The manager oversees day-to-day HR service delivery and end-to-end employee lifecycle processes, including onboarding, offboarding, employee data management, HR administration, employee changes, and documentation. The role establishes and monitors service-level agreements, key performance indicators, dashboards, service quality, and compliance with HR policies and procedures.

The position partners with HR Business Partners, Talent Acquisition, Payroll, IT, Finance, and Legal, and leads and develops the HR Operations team. It is responsible for process standardization and optimization, effective use of HR technology and automation, and adherence to employment regulations, data privacy requirements, internal controls, and audit standards. The position is hybrid in Windsor, Connecticut; Jacksonville, Florida; or Kansas City, Missouri, with two office days per week preferred and a minimum of six days per month.

Requirements

• Bachelor's or master's degree in Human Resources, Business Administration, or a related field.
• Typically 10–12 years of relevant HR Operations or Shared Services experience, including people management.
• Experience managing multi-country HR operations.
• Knowledge of the Workday HRIS platform.
• Strong understanding of HR processes, service delivery, process improvement, compliance, and stakeholder management.

Responsibilities

• Oversee day-to-day HR service delivery across regions and business units, ensuring consistent, timely, and high-quality support.
• Manage end-to-end employee lifecycle processes, including onboarding, offboarding, employee data management, HR administration, employee changes, and documentation.
• Establish and monitor SLAs, KPIs, operational dashboards, service quality, and compliance with HR policies and procedures.
• Standardize and optimize HR processes, reduce manual work, improve efficiency, and implement best practices across global operations.
• Drive effective use of HRIS platforms, case management tools, employee self-service, workflow automation, and digital HR solutions.
• Partner with HR Business Partners, Talent Acquisition, Payroll, IT, Finance, and Legal to resolve issues and improve service delivery.
• Lead, coach, and develop the HR Operations team, supporting productivity, accountability, and continuous capability development.
• Ensure HR processes adhere to applicable employment regulations, data privacy requirements, internal controls, and audit standards.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) plan with company match
• Paid time off
• Paid holidays
• Parental leave
• Professional development reimbursement opportunity
• May be eligible for consideration for an annual discretionary bonus and/or equity awards, such as restricted stock units or stock options, based on individual and business performance and company discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager