House Manager Jobs

About The Position

Requirements

• Bachelor's degree in Social Work, Psychology, Human Development, or a related degree, or commensurate experience.
• Three years of experience in service delivery with low- and moderate-income families.
• Ability to prioritize competing priorities and make sound judgments.
• Strong written communication skills.
• Ability to advocate, assist in problem-solving, and achieve results for families.
• Excellent time-management and organizational skills.
• Valid driver's license.
• Willingness to work evenings and weekends as needed.
• Annual TB test is required.
• Ability to sit or stand for long periods.
• Ability to lift items weighing 10–20 pounds.

Nice To Haves

• An MSW or master's degree in human services or a related field.
• Experience providing services to clients experiencing homelessness or mental health or substance abuse issues.
• Ability to speak a language other than English proficiently, such as Spanish or Farsi.
• Comfort with and ability to adapt quickly to change.
• Strong public speaking and communication skills.

Responsibilities

• Conduct comprehensive client assessments, including housing history, barriers to housing, physical and behavioral health, employment, education, financial stability, strengths, and support needs.
• Manage an active caseload of approximately 18–20 households while providing individualized, client-centered case management services.
• Develop, implement, and monitor Housing Sustainability Plans that support long-term housing stability and self-sufficiency.
• Connect clients with community resources, public benefits, healthcare providers, employment opportunities, educational programs, and other supportive services.
• Assist clients with budgeting, financial literacy, and money management strategies.
• Support clients in maintaining lease compliance and resolving issues that may threaten housing stability.
• Mediate household, roommate, and landlord-tenant conflicts as needed.
• Build and maintain positive relationships with landlords, property managers, community partners, and service providers.
• Coordinate wraparound services through collaboration with community agencies, faith-based organizations, and other stakeholders.
• Maintain accurate, timely, and complete documentation in HMIS and client files in accordance with agency policies, funding requirements, and best practices.
• Prepare required reports and submit documentation in a timely manner.
• Use Microsoft Office and Google Workspace to support daily operations.
• Collaborate effectively as a member of a multidisciplinary team while maintaining positive working relationships with Shelter House staff and external partners.
• Demonstrate Shelter House's core values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.) in all interactions.
• Perform other duties as assigned by the Assistant Director of Programs and/or Program Director.

Benefits

• Medical, dental, and vision insurance.
• 401(k) contributions with a 4% employer match.
• 13 paid holidays and 2 floating holidays.
• Opportunity to take your birthday off.
• Four annual employee engagement events.