Front of house Manager

Topgolf•Bridgeville, PA

About The Position

Topgolf is seeking a Front of House Manager to lead hospitality and front-of-house operations in a high-energy, high-volume sports entertainment venue. The manager sets service standards, remains visible and engaged with guests, and ensures that guest areas are staffed, safe, and operating efficiently. The role includes supervising, coaching, and developing team members; supporting hiring, scheduling, onboarding, and team engagement; managing assigned shifts and opening and closing procedures; and using business metrics and guest feedback to improve performance and profitability. The manager also supports ordering, inventory, and facility needs, maintains compliance with operational and safety standards, and promotes Topgolf’s values and a positive, accountable team culture. The role requires at least two years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager, a high school diploma or equivalent, the ability to obtain any required location-specific licenses and certifications, and being at least 21 years old where required by law. Physical duties include occasional lifting and carrying up to 50 pounds, extended periods standing and moving, working outdoors in varying weather, communicating in noisy venue conditions, and performing some stationary, computer-based tasks.

Requirements

At least 2 years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager.
High school diploma or equivalent.
Ability to obtain required licenses and certifications for the location.
Must be at least 21 years old where required by state or local law.
Ability to occasionally lift, carry, and move items up to 50 pounds, including bending and stooping.
Ability to remain on one’s feet and in motion for extended periods, including standing, walking, and navigating stairs.
Ability to perform physical tasks consistently in a fast-paced, high-energy venue.
Ability to work outdoors for extended periods in varying conditions, including heat, cold, and inclement weather.
Ability to communicate clearly in a venue with moderate to high background noise.
Ability to remain stationary for periods while performing desk-based tasks, using a computer, and reviewing documents.

Responsibilities

Set the daily standard for front-of-house service and hospitality.
Stay visible on the floor, interact with guests, and assess and elevate their experience.
Uphold operating procedures and guest safety and satisfaction standards.
Ensure guest areas are adequately staffed and functioning efficiently.
Supervise front-of-house team members and coach them in the moment.
Drive team engagement and foster a culture of care and accountability.
Support hiring, scheduling, onboarding, and ongoing team development.
Delegate tasks clearly and follow up to ensure they are completed.
Execute opening and closing procedures and manage assigned shifts.
Use business metrics and guest feedback to improve performance.
Maximize revenue and profit within the area of responsibility.
Support ordering, inventory management, and facilities needs as assigned.
Demonstrate Topgolf’s core values: Fun, One Team, Excellence, Courage, and Caring.
Maintain compliance with health, safety, and operational standards.
Champion a positive, high-energy work environment that reflects the Topgolf brand.