Front of House Manager

Topgolf • Holtsville, NY

2d

About The Position

Topgolf is seeking a Front of House Manager to lead the guest-facing team and deliver best-in-class service and hospitality in a high-energy, high-volume sports entertainment venue. The role focuses on coaching team members, driving guest satisfaction, and ensuring all guest areas are staffed, operating efficiently, and providing an exceptional experience.

The manager is also responsible for general venue operations, including opening and closing procedures, managing shifts, hiring, scheduling, onboarding, team development, and supporting ordering, inventory, and facilities needs. The position uses guest feedback and business metrics to improve performance, maximize revenue and profit, and maintain health, safety, and operational standards. It requires a flexible schedule that includes evenings, weekends, and holidays, with extended hours during peak periods, special events, and high-volume seasons.

Requirements

• At least 2 years of restaurant, hotel, or entertainment venue management or supervisory experience.
• High school diploma or equivalent.
• Ability to obtain required licenses and certifications for the location.
• Must be at least 21 years old where required by state or local law.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, and extended hours during peak periods, special events, and high-volume seasons.
• Ability to occasionally lift, carry, and move items up to 50 pounds, including bending and stooping.
• Ability to remain on feet and in motion for extended periods, including standing, walking, and navigating stairs.
• Ability to perform physical tasks consistently in a fast-paced venue environment.
• Ability to work outdoors for extended periods in varying weather conditions, including heat, cold, and inclement weather.
• Ability to communicate clearly in environments with moderate to high background noise.
• Ability to remain stationary for periods while performing desk-based tasks, including computer work and document review.

Responsibilities

• Lead the daily service and hospitality standard across the front of house.
• Remain visible on the floor, interact with guests, and assess and improve their experience.
• Uphold operating procedures and guest safety and satisfaction standards.
• Ensure guest areas are staffed and functioning efficiently.
• Supervise front of house team members and coach them in the moment.
• Promote team member engagement and a culture of care and accountability.
• Support hiring, scheduling, onboarding, and ongoing team development.
• Delegate tasks clearly and follow up to ensure completion.
• Execute opening and closing procedures and manage assigned shifts.
• Use business metrics and guest feedback to improve performance.
• Maximize revenue and profit within the area of responsibility.
• Support ordering, inventory management, and facilities needs as assigned.
• Demonstrate Topgolf’s core values: Fun, One Team, Excellence, Courage, and Caring.
• Maintain compliance with health, safety, and operational standards.
• Champion a positive, high-energy work environment that reflects the Topgolf brand.
• Gather guest satisfaction input and take action on findings.
• Hold team members accountable for meeting and exceeding guest expectations.
• Communicate goals, roles, and expectations; coach team members in hospitality and leverage their strengths.
• Maintain focus and operational standards during high-volume or challenging periods.
• Adapt communication to guests, team members, and leadership, and encourage open communication.

Benefits

• Free play and half-price food.
• Health insurance, dental insurance, and vision insurance for qualifying team members.
• 401(k) team member match for qualifying team members.
• Free mental well-being platform for qualifying team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED