Front of House Manager

Topgolf•Webster, TX

About The Position

Topgolf is seeking a Front of House Manager to lead the guest-facing team in delivering best-in-class service and hospitality. The role coaches team members, drives guest satisfaction, and ensures guest areas are staffed and operating efficiently. The manager also handles general operations, including opening and closing, managing shifts, hiring, scheduling, and supporting team development. The guest experience is the primary focus. The role requires a flexible schedule that includes evenings, weekends, and holidays, as well as availability for extended hours during peak periods, special events, and high-volume seasons. The Front of House Manager sets service standards, stays visible on the floor, engages with guests, and upholds operating procedures and guest safety standards. The manager supervises and develops team members, supports hiring and onboarding, delegates work, and follows up on completion. Operational duties include using metrics and guest feedback to improve performance, maximizing revenue and profit within the area of responsibility, and supporting ordering, inventory, and facility needs. The manager is expected to model Topgolf’s values of Fun, One Team, Excellence, Courage, and Caring, maintain health and safety compliance, and foster a positive, high-energy work environment.

Requirements

At least 2 years of restaurant, hotel, or entertainment venue management or supervisory experience.
High school diploma or equivalent.
Ability to obtain required licenses and certifications for the location.
Must be 21 years of age or older where required by state or local law.
Ability to work a flexible schedule that includes evenings, weekends, and holidays, and extended hours during peak periods, special events, and high-volume seasons.
Ability to lift, carry, and move items up to 50 pounds occasionally, including bending, stooping, and carrying.
Ability to remain on foot and in motion for extended periods, including standing, walking, and navigating stairs.
Ability to perform physical tasks consistently in a fast-paced, high-energy venue.
Ability to work outdoors in varying weather conditions, including heat, cold, and inclement weather.
Ability to communicate clearly in a venue with moderate to high background noise.
Ability to remain stationary for periods while performing desk-based tasks, including computer work and document review.

Responsibilities

Set the daily standard for front-of-house service and hospitality.
Remain visible on the floor and interact with guests to assess and improve their experience.
Uphold operating procedures and guest safety and satisfaction standards.
Ensure guest areas are staffed and functioning efficiently.
Supervise front-of-house team members and provide in-the-moment coaching.
Drive team member engagement and foster a culture of care and accountability.
Support hiring, scheduling, onboarding, and ongoing team development.
Delegate tasks clearly and follow up to ensure they are completed.
Execute opening and closing procedures and manage assigned shifts.
Use business metrics and guest feedback to improve performance.
Maximize revenue and profit within the area of responsibility.
Support ordering, inventory management, and facility needs as assigned.
Demonstrate Topgolf’s core values: Fun, One Team, Excellence, Courage, and Caring.
Maintain compliance with health, safety, and operational standards.
Promote a positive, high-energy work environment that reflects the Topgolf brand.
Gather guest satisfaction input, act on findings, and hold team members accountable for meeting and exceeding guest expectations.
Communicate goals, roles, and expectations; coach team members in hospitality; and recognize team effort.
Maintain focus, urgency, and operational standards during high-volume periods, using business metrics to support performance and profitability.
Adapt communication to guests, team members, and leadership; listen actively and encourage candid communication.