Front of House Manager

The Friendly Toast • West Hartford, CT

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About The Position

The Friendly Toast is an all-day brunch and bar restaurant with an eclectic, scratch-made menu. The Front of House Manager oversees daily restaurant operations, leads staff, and supports high-quality customer service in a fast-paced setting. The role helps foster a supportive, inclusive workplace and welcoming guest experience, while collaborating with the executive chef to maintain a diverse scratch-made menu. Managers may need to cover employee shifts or respond to emergencies, and must be able to perform all restaurant-level functions, including delivery when needed. This position requires a background check before hire. Salary is $65,000–$70,000.

Requirements

• Experience in restaurant management, including hiring, training, and supervising employees.
• Proven track record of providing exceptional customer service and fostering a positive workplace culture.
• Strong communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Knowledge of health and safety regulations and experience managing inventory and ordering supplies.
• Passion for scratch-made food and commitment to providing an inclusive and welcoming environment for guests and team members.
• Ability to stand for prolonged periods; bend, stoop, twist, lift products and supplies weighing up to 45 pounds, and perform repetitive hand and wrist motions.
• Ability to work with hot, cold, and hazardous equipment and operate phones, computers, printers, and other office equipment.
• Must complete a background check before hire.

Responsibilities

• Oversee daily restaurant operations, manage staff, and ensure high-quality customer service.
• Hire, train, and schedule employees to ensure adequate coverage and optimal team performance.
• Manage inventory, order supplies, and ensure compliance with health and safety regulations.
• Collaborate with the executive chef to develop and maintain a diverse, scratch-made menu that exceeds guest expectations.
• Provide a welcoming and inclusive environment for guests and team members.
• Evaluate employee performance, provide feedback, and implement performance improvement plans as needed.
• Fill in for employees or respond to emergencies when necessary.
• Perform restaurant-level functions, including delivery when needed.

Benefits

• 40 hours of sick time each year
• 80 hours of paid time off
• Medical, dental, vision, and other supplementary benefits
• 401(k) plan options with employer match
• Flexible schedule
• Referral program
• Two paid holidays a year: Christmas Day and Thanksgiving Day

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed