Front of House Manager

Look Cinemas (Black Box Management Group) • Mc Lean, VA

17h

About The Position

LOOK Dine-In Cinemas is a growing movie theater brand that combines movies, food, and technology to provide guests with an uninterrupted theater experience. The Front of House Manager leads day-to-day venue operations and helps create exceptional, memorable experiences for guests and teammates. The role promotes LOOK’s values, conduct standards, and operating guidelines while building a professional, lively, and supportive work environment. The manager works with the General Manager, hourly team members, guests, vendors, and corporate agents to maintain and improve operations.

Requirements

• At least 2 years of hospitality management experience in a high-volume environment.
• Vocal leadership and motivational skills.
• Professional appearance and ability to serve as a positive role model.
• Ability to hold oneself and team members accountable to dedication and behavior standards.
• Ability to acquire any required Manager Safe Serve Certification.
• Proficiency in ordering, receiving, invoicing, and inventory procedures.
• Basic computer knowledge, including Office tools and scheduling software.
• Physical ability to lift up to 50 lbs.
• Comprehensive understanding of all teammate functions.
• Flexibility to work various shifts, including nights, weekends, and holidays.

Nice To Haves

• Previous dine-in theater management experience.

Responsibilities

• Ensure team members meet LOOK Cinema’s guest-service and quality standards.
• Model company values, code of conduct, and operational guidelines.
• Lead venue operations, including safety protocols and event execution.
• Communicate with hourly team members and provide guidance and support.
• Collaborate with the General Manager to improve operational models and report successes and growth opportunities.
• Participate in hiring, training, and disciplinary actions, and foster a positive work environment.
• Manage vendor relationships and act as the primary contact for assigned areas of responsibility.
• Work with team members, guests, and corporate agents to provide consistent, exceptional guest experiences.
• Address guest concerns promptly and satisfactorily through attentive listening and effective communication.
• Promote a supportive and enjoyable workplace for the team.

Benefits

• Medical, dental, and vision benefits.
• Competitive compensation package.
• Complimentary food.
• Free movie viewing.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed