Front of House Manager

Black Box Management Group•Mc Lean, VA

About The Position

LOOK Dine-In Cinemas is a growing cinema brand that combines movies, food, and technology to deliver an uninterrupted theater experience. The Front of House Manager leads day-to-day venue operations and helps create exceptional guest and team-member experiences in a high-volume, energetic environment. This role works closely with the General Manager and team members to maintain service and operational standards, support staffing and development, manage assigned vendor relationships, and address guest concerns.

Requirements

At least 2 years of hospitality management experience in a high-volume environment.
Demonstrated vocal leadership and motivational skills.
Professional appearance and ability to serve as a positive role model.
Ability to hold oneself and team members accountable to dedication and behavior standards.
Ability to acquire any required Manager Safe Serve Certification.
Proficiency in ordering, receiving, invoicing, and inventory procedures.
Basic computer knowledge, including office tools and scheduling software.
Ability to lift up to 50 pounds.
Comprehensive understanding of all teammate functions.
Flexibility to work various shifts, including nights, weekends, and holidays.

Nice To Haves

Previous dine-in theater management experience.

Responsibilities

Set guest-service standards and ensure team members meet LOOK Cinema’s quality expectations.
Model the company’s core values, code of conduct, and operational guidelines, and promote a professional, lively work environment.
Lead venue operations, including safety protocols and event execution, to create memorable guest experiences.
Communicate with hourly team members and provide guidance and support.
Collaborate with the General Manager to improve operational models and report successes and opportunities for growth.
Participate in hiring, training, and disciplinary actions, and foster a positive and motivating work environment.
Manage vendor relationships and act as the primary contact for assigned areas of responsibility.
Work with team members, guests, and corporate agents to deliver consistent guest experiences.
Listen to guests, communicate effectively, and resolve concerns promptly and satisfactorily.
Support a workplace where team members can have an enjoyable and positive experience.