Front of House Manager

Topgolf•Omaha, NE

About The Position

The Front of House Manager leads Topgolf’s guest-facing team in delivering high-quality service and hospitality. The role coaches team members, drives guest satisfaction, and ensures venue areas are staffed, operating, and providing an exceptional experience. The manager is also responsible for operational duties such as opening and closing, shift management, hiring, scheduling, and supporting team development, with guest experience as the priority. This is a leadership role in a high-energy, guest-facing venue. It requires a flexible schedule that includes evenings, weekends, and holidays, as well as availability for extended hours during peak periods, special events, and high-volume seasons. The manager works to uphold Topgolf’s values of Fun, One Team, Excellence, Courage, and Caring while maintaining health, safety, and operational standards.

Requirements

At least 2 years of restaurant, hotel, or entertainment venue management or supervisory experience.
High school diploma or equivalent.
Ability to obtain required licenses and certifications for the location.
Must be at least 21 years old where required by state or local law.
Ability to work a flexible schedule including evenings, weekends, holidays, and extended hours during peak periods, special events, and high-volume seasons.
Ability to lift, carry, and move items up to 50 pounds occasionally, including bending, stooping, and carrying.
Ability to remain on feet and in motion for extended periods, including standing, walking, and navigating stairs.
Ability to perform physical tasks consistently in a fast-paced, high-energy venue.
Ability to work outdoors for extended periods in varying weather, including heat, cold, and inclement weather.
Ability to communicate clearly in a venue environment with moderate to high background noise.
Ability to remain stationary for periods while performing desk-based tasks, including computer work and document review.

Responsibilities

Set the daily standard for front-of-house service and hospitality.
Remain visible on the floor, interact with guests, and assess and improve their experience.
Uphold operating procedures and guest safety and satisfaction standards.
Ensure guest areas are fully staffed and functioning efficiently.
Supervise front-of-house team members and coach them in the moment.
Drive team member engagement and foster a culture of care and accountability.
Support hiring, scheduling, onboarding, and ongoing team development.
Delegate tasks clearly and follow up to ensure completion.
Execute opening and closing procedures and manage assigned shifts.
Use business metrics and guest feedback to improve performance.
Maximize revenue and profit within the area of responsibility.
Support ordering, inventory management, and facilities needs as assigned.
Demonstrate Topgolf’s core values and maintain health, safety, and operational standards.
Champion a positive, high-energy work environment that reflects the Topgolf brand.