Case Manager

Shelter House•Fairfax, VA

11d•$52,000 - $56,000

About The Position

The Case Manager provides comprehensive, trauma-informed case management services to individuals and families experiencing or at risk of homelessness. Managing a caseload of approximately 18–20 households, the role uses a Housing First approach to help clients secure and maintain permanent housing while building long-term stability and self-sufficiency. As the primary point of contact for assigned clients, the Case Manager works closely with households to assess needs, develop individualized service plans, coordinate community resources, advocate on their behalf, and help remove barriers to housing, employment, financial stability, and overall well-being.

Requirements

Bachelor's degree in Social Work, Psychology, Human Development, or a related degree, or commensurate experience.
Three years of experience in service delivery with low- and moderate-income families.
Ability to prioritize competing priorities and make sound judgments.
Strong written communication skills.
Ability to advocate, assist in problem-solving, and achieve results for families.
Excellent time-management and organizational skills.
Valid driver's license.
Willingness to work evenings and weekends as needed.
Annual TB test is required.
Ability to sit or stand for long periods.
Ability to lift items weighing 10–20 pounds.

Nice To Haves

An MSW or master's degree in human services or a related field.
Experience providing services to clients experiencing homelessness or mental health or substance abuse issues.
Ability to speak a language other than English proficiently, such as Spanish or Farsi.
Comfort with and ability to adapt quickly to change.
Strong public speaking and communication skills.

Responsibilities

Conduct comprehensive client assessments, including housing history, barriers to housing, physical and behavioral health, employment, education, financial stability, strengths, and support needs.
Manage an active caseload of approximately 18–20 households while providing individualized, client-centered case management services.
Develop, implement, and monitor Housing Sustainability Plans that support long-term housing stability and self-sufficiency.
Connect clients with community resources, public benefits, healthcare providers, employment opportunities, educational programs, and other supportive services.
Assist clients with budgeting, financial literacy, and money management strategies.
Support clients in maintaining lease compliance and resolving issues that may threaten housing stability.
Mediate household, roommate, and landlord-tenant conflicts as needed.
Build and maintain positive relationships with landlords, property managers, community partners, and service providers.
Coordinate wraparound services through collaboration with community agencies, faith-based organizations, and other stakeholders.
Maintain accurate, timely, and complete documentation in HMIS and client files in accordance with agency policies, funding requirements, and best practices.
Prepare required reports and submit documentation in a timely manner.
Use Microsoft Office and Google Workspace to support daily operations.
Collaborate effectively as a member of a multidisciplinary team while maintaining positive working relationships with Shelter House staff and external partners.
Demonstrate Shelter House's core values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.) in all interactions.
Perform other duties as assigned by the Assistant Director of Programs and/or Program Director.