Back of House Manager

PharmaCann • Galena, IL

2h • Onsite

About The Position

PharmaCann, Inc. operates production facilities and retail dispensaries for cannabis-based products. The Back of House Manager oversees dispensary policies and procedures, inventory, receiving, compliance, internal audits, cash processes, menu integrity, and resolution of variances and technical issues with headquarters partners. The role ensures employees are accountable for operational responsibilities and manages the inventory team and, at times, the check-in/camera department to support accuracy, operational initiatives, safety, security, and compliance with state and local regulations.

The manager is an expert in cash reconciliation, inventory receiving and audits, state tracking systems, FIFO compliance, order fulfillment, and regulatory and compliance standards. The position provides operational direction, conducts audits, maintains audit readiness, supports staffing and payroll goals, and works with other managers to meet organizational, sales, and KPI goals. In partnership with Human Resources and the General Manager, the role also recruits, trains, develops, evaluates, coaches, and disciplines team members.

The position operates in a professional retail store environment and may involve other operational functions, travel, outdoor work, and work during inclement weather. Pay is $22 per hour.

Requirements

• Must be at least 21 years old, or meet the applicable state age requirement.
• At least 2 years of experience supervising training, quality, and customer service in retail; 1 year of PharmaCann supervisory experience may substitute for 2 years of supervisory experience.
• At least 4 years of retail experience, including a combination of front-end and/or inventory responsibilities.
• Skilled in Google and/or Microsoft Office Suite.
• Experience with significant P&L responsibility.
• Strong knowledge of retail technology platforms and systems.
• Strong analytical skills to assess data, facts, and figures and develop strategies to improve the business.
• Business acumen.
• Proficient verbal and written communication skills.
• Valid driver's license and ability to pass a motor vehicle background check where applicable.
• Must pass a comprehensive background check, including criminal history screening, and obtain and maintain state agent requirements.
• Ability to meet the physical requirements of the role, including standing or sitting for long periods, frequent walking, reaching, using hands or feet, and lifting up to 50 pounds.

Nice To Haves

• Bachelor’s degree in business, operations management, or a related field.
• Store management experience.

Responsibilities

• Oversee and execute inventory-specific initiatives on the master calendar.
• Ensure day-to-day store operations run smoothly and provide strategic direction through the store team.
• Work with cross-divisional teams to align on strategic objectives, goals, and operational plans.
• Perform internal audits to evaluate risk, test internal controls, and identify best practices and more efficient processes.
• Ensure the store is audit compliant and achieves acceptable scores.
• Conduct interviews and store walkthroughs and analyze business risks and controls.
• Uphold merchandise presentation standards and ensure menu availability is current.
• Supervise the assigned check-in/camera team and maintain safety and upkeep standards.
• Audit cash procedures for deposits and daily cash reconciliation.
• Establish and implement operational policies, standards, and procedures for retail staff.
• Ensure compliance with store safety and security policies and procedures.
• Prepare reports of findings and recommendations for management to identify and monitor improvement opportunities.
• Ensure staff understand corporate processes and SOPs, and provide education where needed.
• Coordinate additional daily audits with cross-divisional managers.
• Coordinate staffing with cross-divisional managers and help meet payroll goals.
• Collaborate with other managers to achieve organizational goals.
• Partner with Human Resources to interview, recruit, and hire employees in a timely manner.
• Train managers and employees on operational standards using SOPs, compliance audits, and company and state policies and procedures.
• Develop and maintain a training calendar and ensure onboarding and new-hire training are completed.
• Provide ongoing training and development through curricula that promote consistency across stores.
• Write and deliver performance reviews with the General Manager to support succession planning and employee development.
• Manage performance, coach, and discipline team members in partnership with the General Manager and Human Resources.
• Maintain organized and professional documentation of employee issues.
• Provide leadership, training, guidance, and support that foster continuous learning and improved store performance.
• Assist with other assigned duties and operational functions, which may include call center, sales consulting, outreach, inventory, security, delivery, and visual merchandising.
• Project a positive image of the organization to employees, customers, the industry, and the community.
• Work with the General Manager and other managers to exceed sales volume and KPI goals.
• Support PharmaCann’s culture, values, purpose, goals, and key objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed