Case Manager

Shelter House • Fairfax, VA

12d • $52,000 - $56,000

About The Position

The Case Manager supports an average of 6–10 households fleeing domestic violence, sexual violence, stalking, or human trafficking. Clients entering Artemis House are in imminent danger and need crisis intervention and intensive safety-planning assistance. The Case Manager provides direct services to clients in shelter by assessing their needs upon entry, connecting them with appropriate services, and advocating for comprehensive services that address identified needs. Case management is client-centered, guided by victims’ needs and goals, and respectful of their self-determination.

The position is in Artemis House, Region 1, in the Northern Region of Virginia, and reports to the Assistant Director of Programs. The role requires 10–15% local travel and a willingness to work evenings and weekends when needed. The position is exempt and offers a salary range of $52,000–$56,000.

Requirements

• Bachelor’s degree in social work, human services, or a related field, or commensurate experience.
• At least 1 year of case management or direct-services experience.
• Strong written and oral communication skills.
• Ability to prioritize competing priorities and make sound judgments.
• Ability to complete tasks while navigating frequent interruptions.
• Ability to develop creative resources and solutions to unique challenges.
• Strong organizational and time-management skills.
• Ability to work in a highly intense work environment.
• Valid driver’s license and ability to travel locally 10–15%.
• Willingness to work evenings and weekends when needed.
• Fluency in a language other than English; Spanish is specified.

Nice To Haves

• Fluency in a language other than English, such as Farsi, Arabic, or Amharic.
• Experience providing services to victims of domestic violence.
• Experience addressing mental-health issues and substance abuse.

Responsibilities

• Provide crisis intervention and develop individualized safety plans.
• Assist victims in filing for protective orders and completing affidavits.
• Accompany clients to court proceedings and appointments, including attorney meetings, protective-order hearings, custody hearings, and housing interviews.
• Assess clients’ physical, mental-health, social, employability, educational, and quality-of-life needs, as well as their strengths and other relevant needs.
• Coordinate services among mental-health service workers, service providers, advocates, the legal system, and other involved parties.
• Coordinate children’s services, including education, daycare, programming, and counseling.
• Meet regularly with assigned clients and provide intensive case management and advocacy.
• Maintain complete and accurate client records and documentation in accordance with agency and best-practice standards.
• Accurately report client information in designated program data systems.
• Disseminate relevant client information to appropriate staff in a timely manner.
• Provide domestic-violence education using resources such as The Power and Control Wheel and the Cycle of Violence.
• Empower clients to meet goals in their individual service plans and collaborate with them on plans for leaving shelter.
• Collaborate with Resource Coordinators to provide comprehensive, client-driven services.
• Advocate for clients and complete referrals to meet their needs.
• Keep Artemis House staff informed of client needs through daily documentation and communication of updates.
• Assist with room turnover, client moves, and preparing for clients entering and exiting the program.
• Communicate effectively in writing and orally, and listen effectively.
• Maintain familiarity with agency and program emergency procedures.
• Participate in staff meetings and training as directed by the supervisor.
• Contribute to a multidisciplinary team of Shelter House employees and involved agencies to help clients meet identified goals.
• Ensure compliance with agency policies.
• Operate a personal computer, fax machine, printer, copier, and Microsoft Office products, including email, calendar, and drive.
• Exemplify Shelter House’s iCARE core values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
• Perform other duties deemed necessary to support the program and agency.

Benefits

• Medical, dental, and vision insurance.
• 401(k) contributions with a 4% employer match.
• 13 paid holidays, 2 floating holidays, and the opportunity to take your birthday off.
• Four annual employee engagement events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level