Assistant Director, Administrator, Program Manager, House Manager, House Administrator
About The Position
The Assistant Director supports the Executive Director in managing daily operations of an assisted living facility in accordance with Wisconsin DHS requirements. The role is responsible for regulatory compliance, quality care, staff supervision, and resident satisfaction, and serves as the Administrator’s designee in the Administrator’s absence. The Assistant Director contributes to resident services, staff management and training, medication and health oversight, facility operations, and administration. The role also promotes a professional and compassionate environment and serves as a liaison among staff, residents, families, and external providers.
Requirements
- High school diploma or equivalent required.
- At least 2 years of supervisory or management experience in assisted living, healthcare, or long-term care.
- Working knowledge of Wisconsin regulations.
- Strong organizational, communication, and leadership skills.
- Ability to respond to emergencies and adapt to changing priorities.
Nice To Haves
- Associate’s or Bachelor’s degree in healthcare, human services, or a related field.
Responsibilities
- Assist with compliance with Wisconsin administrative rules and applicable federal, state, and local regulations.
- Maintain accurate documentation, including resident service plans, risk agreements, assessments, and employee records.
- Participate in state surveys and audits and implement corrective action plans as needed.
- Support admission, retention, and discharge decisions in accordance with DHS 83 standards.
- Ensure individualized service plans are developed, implemented, and kept up to date.
- Monitor resident care to ensure safety, dignity, and respect; respond promptly and professionally to resident and family concerns.
- Participate in resident reviews.
- Assist with hiring, onboarding, and supervising staff, and assist with scheduling as directed.
- Maintain staffing patterns that meet DHS 83 requirements and resident needs; support scheduling and adequate coverage across shifts.
- Ensure caregiver background checks and communicable disease screenings are completed before hire.
- Monitor employee training compliance, conduct performance evaluations, provide coaching, and help ensure employee files and CBRF training records are current and compliant.
- Ensure safe medication administration practices and documentation in accordance with DHS 83; support nursing staff with medication storage, administration, and audits.
- Participate in incident reviews and ensure corrective actions are documented and completed.
- Assist with budgeting, payroll review, and expense monitoring.
- Maintain compliance calendars and conduct mock surveys to monitor readiness.
- Ensure facility policies, safety protocols, and emergency preparedness procedures are followed.
- Participate in an on-call rotation.
- Assist with tours and provide information to potential residents as needed.
- Serve as a role model of professionalism and compassion and promote teamwork and a positive work environment.
- Act as a liaison among staff, residents, families, and external providers.
- Represent the facility in community outreach and referral development as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
