Program Assistant - Hope House

Salvation Army Careers•San Francisco, CA

About The Position

The Program Assistant supports the safe and orderly operation of Hope House, an extended recovery facility. The role monitors facility activity, enforces house rules and procedures, supports client safety and wellness, handles communications and documentation, and assists with client admissions, exits, testing, and emergencies. The position requires professional boundaries, confidentiality, cultural competence, and the ability to work with people experiencing substance abuse, mental illness, and other barriers to self-sufficiency. Spanish-bilingual employees provide verbal and written communication for Spanish-speaking participants and receive a bilingual premium. First Aid and CPR certification must be completed within the first seven days of employment, and tuberculosis clearance is required within the first fourteen days, as applicable; these are company-provided. The position is at-will. Employees are expected to respect and not undermine The Salvation Army’s religious mission.

Requirements

High school diploma or equivalent.
Experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self-sufficiency.
First Aid and CPR certification within the first seven days of employment; company-provided.
Tuberculosis clearance within the first fourteen days of employment, as required; company-provided.
Proficiency with Microsoft Office and modern office equipment.
Integrity in handling sensitive information confidentially.
Excellent organizational skills and ability to multitask with follow-through.
Cultural competence and ability to work with a highly diverse population.
Knowledge of co-occurring disorders and a trauma-informed environment.
Ability to lift up to 25 pounds.

Nice To Haves

California driver’s license.
Bilingual in Spanish.

Responsibilities

Perform duties according to policy, procedure, and the organization’s philosophy of care.
Observe people entering and exiting the building.
Document, communicate, and report incidents and daily activities during the shift.
Stay engaged and responsive to maintain a safe, secure, inclusive, and non-discriminatory environment for clients.
Maintain appropriate, professional, and ethical boundaries with clients.
Be punctual, flexible, and reliable.
Answer the main facility telephone, take messages, and direct callers as appropriate.
Facilitate medication observation according to policy and procedure.
Support residence searches for contraband and other prohibited items.
Ensure clients are appropriately dressed while moving through the facility, stay out of restricted areas, and wear identification badges and colored lanyards.
Enforce house rules, procedures, and protocols for clients.
Distribute sorted client mail according to procedure.
Conduct regular security and wellness checks throughout the facility and shift.
Assist with urine analysis and breath alcohol testing for clients.
Follow client privacy and integrity protocols.
Assist with emergency disaster responses, drills, and actual emergencies at the extended recovery facility.
Respond to unusual incidents and notify all stakeholders.
Respond to assistance requests from other departments to prevent interference with or disruption to operations.
Assist with client admissions and exits as directed by the Program Director.
Maintain direction and structured priorities as project scope changes.
Sanitize program high-touch surfaces to help maintain a healthy and safe facility.
When bilingual in Spanish, provide verbal and written communication for Spanish-speaking participants.
Perform other related duties as required.