Program Assistant Eleanor Corbett House

Volunteers of America Delaware Valley•Glassboro, NJ

About The Position

The Program Assistant at Eleanor Corbett House supports daily facility operations and client care. The role maintains facility security and accountability for the client population, supervises and supports clients in their routines and assigned chores, and helps provide case-management support. Duties also include client orientation, monitoring curfews and furloughs, maintaining logs and records, coordinating meals and appointments, and responding to incidents in accordance with operational policies and procedures. The position includes regular facility rounds, head counts, census verification and reporting, safety checks, searches, fire drills, visitor and phone-call logging, and coordination of maintenance requests. The Program Assistant also prepares rooms and supplies for incoming residents, monitors medication and documents it, transports or escorts clients as directed, and participates in staff meetings, supervisory conferences, and training. The role requires respectful interactions and strict confidentiality. The job’s stated physical demands include regularly standing, walking, sitting, handling or feeling objects, reaching, climbing stairs, talking, hearing, and smelling; regularly lifting and moving up to 25 pounds; and having specified near, distance, color, and peripheral vision abilities. Occasional exposure to cleaning chemicals, wet or humid conditions, and outdoor weather is noted.

Requirements

Ability to regularly stand, walk, sit, handle or feel objects, reach with hands and arms, climb stairs, talk, hear, and smell.
Ability to regularly lift and move up to 25 pounds.
Ability to see clearly at 20 inches or less and at 20 feet or more.
Ability to identify and/or distinguish colors.
Ability to observe an area up and down or to the left and right while remaining fixed on a given point.
Ability to perform the described duties while occasionally exposed to cleaning agents or other toxic or caustic chemicals, wet or humid conditions, and outdoor weather conditions.

Responsibilities

Maintain ongoing security of the facility and accountability for the client population.
Supervise and support clients in their daily routines and chore assignments; ensure and document completion of assigned chores.
Orient new clients to facility rules and regulations, intake procedures, fire safety, and emergency procedures.
Monitor client curfews, furloughs, and sign-in/sign-out procedures; initiate emergency follow-up when clients are late or absent without authorization.
Complete hourly facility rounds, document facility conditions, conduct head counts, and verify and report facility census at required times.
Oversee and monitor volunteers and community service activities; conduct life-skills workshops as assigned.
Prepare rooms and provide hygiene products, sheets, blankets, pillows, and other stated supplies for incoming residents.
Coordinate meal distribution and work with the supervisor to address meal-related problems.
Conduct inventories of client personal property when clients leave the program.
Monitor client medication and document it in the Medication Log.
Schedule and document medical appointments, record appointments in the appropriate log, and notify clients of appointment dates and times.
Ensure cleaning supplies are available.
Conduct facility inspections and contraband searches, and conduct random searches of clients or personal property as permitted by operational policies and procedures.
Ensure visitors sign in and out and record the purpose of their visit.
Answer, log, and respond appropriately to phone calls and inquiries in compliance with operational policies and procedures.
Conduct assigned monthly fire drills and document them; conduct regular fire and safety checks, monitor safety and emergency equipment, and submit maintenance work orders for repairs.
Make dated, timed, and signed daily-log entries about clients, building conditions, and other significant information.
Transport or escort clients as directed.
Document client disciplinary or special incidents and submit required forms to the supervisor.
File materials as directed and provide support to case management.
Fulfill training agreements for core curriculum programs.
Interact respectfully and courteously with clients, staff, and community members, and maintain client and staff confidentiality.
Attend and participate in scheduled staff meetings, supervisory conferences, and training sessions.
Complete other assigned duties.