Program Manager (Center of Hope Shelter)

THE SALVATION ARMY•Jackson, MS

1d•$0 - $19•Onsite

About The Position

The Program Manager supervises, coordinates, monitors, plans, and participates in the day-to-day operations of the Center of Hope shelter program in Jackson, Mississippi. The role oversees shelter personnel, client intake and records, facility safety and maintenance, case-management data and reporting, and relationships with community agencies. The schedule is listed as 11:00 pm–8:00 pm, with weekends as needed. The position requires a bachelor’s degree in Social Work or a related field and two years of progressively responsible social services experience, including at least one year in a supervisory capacity, or an equivalent combination of training and experience. A valid driver’s license is required, along with specified certifications or the ability to obtain HMIS certification within 60 days of employment.

Requirements

Bachelor’s degree from an accredited college or university in Social Work or a related field, and two years of progressively responsible experience performing social services work, including at least one year in a supervisory capacity; or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Valid driver’s license.
First aid and CPR certifications.
Certification required to dispense medication.
HMIS certification or ability to obtain certification within 60 days of employment.
Drug testing and Breathalyzer training and certification.

Responsibilities

Plan, schedule, assign, and supervise shelter personnel; train and instruct employees; monitor work for accuracy and compliance; conduct performance evaluations; provide salary and hiring/firing recommendations; and report policy or procedural deviations to management.
Ensure the safety and security of the facility.
Interview clients to determine eligibility for assistance, document relevant information, and help clients complete applications and provide supporting documentation.
Prepare and maintain accurate, timely, and confidential client records; obtain signatures as needed; and track whether clients are active or inactive.
Inspect facility cleanliness and safety; order supplies and equipment with supervisor approval; ensure compliance with program rules, standards, and Board of Health codes; inspect fire systems and alarms; conduct life-safety inspections and fire drills; and maintain logs.
Supervise and enter case-management data in HMIS, including client demographics, dates of stay, and services provided; generate reports and correct data; attend required HMIS training and meetings; and compile monthly reports.
Maintain statistical records of services, prepare monthly statistical reports, and ensure records are accurate and complete.
Build and maintain professional relationships with community agencies; attend community meetings to explain the program, coordinate service delivery, make client referrals, and stay informed about client progress.