Program Manager of CAN Hope

Chicago Children's Advocacy Center • Chicago, IL

12h

About The Position

The Program Manager of CAN Hope provides day-to-day supervision and operational leadership for the Chicago Advocacy Network for Hope (CAN Hope) family justice center program, serving survivors of domestic and sexual violence, human trafficking, stalking, and other forms of interpersonal or community violence. The role supports implementation of program priorities, operations, procedures, and leadership values established by the Director, integrating survivor-centered and evidence-informed practices throughout its work.

The Program Manager helps create an inclusive environment demonstrating equity, inclusion, accessibility, and belonging for clients, employees, and partners, and assists with ChicagoCAC’s DEIAB initiatives. The role supervises CAN Hope direct-service staff, interns, and volunteers as assigned, may provide direct services, and serves as site supervisor when the Director is absent or assigns that responsibility. The position exercises mid-level decision-making over routine operations and staff supervision within established policies and delegated authority; significant operational or procedural changes require the Director’s review and approval.

The Program Manager collaborates with CAN Hope colleagues, community partners, and ChicagoCAC peers. The position travels to other ChicagoCAC sites and community locations as needed and participates in relevant meetings and ChicagoCAC-sponsored client, staff, and community events. Salary is commensurate with experience; the starting salary may fall between the minimum and midpoint of the listed range based on funding and internal equity, but no salary figures are provided.

Requirements

• Master’s degree in social work or a related field.
• At least three years of relevant social services experience.
• Demonstrated experience supervising, leading, or coordinating others’ work, including providing clear direction, establishing consistent expectations, and using available tools and resources to support staff performance.
• Ability to give and receive feedback using curiosity, adaptability, sound judgment, and a solutions-oriented approach to problem-solving.
• Strong written and verbal communication skills.
• Project management and organizational skills, including the ability to manage deadlines, deliverables, direct-service needs, and supervision requirements simultaneously.
• Demonstrated cultural competency in professional teamwork and supporting survivors from various backgrounds.

Nice To Haves

• At least five years of relevant social services experience.
• Relevant professional licensure, certification, or specialized training, including LSW/LCSW, CDVP, Illinois 40-Hour DV Training, or 40-Hour SV Training.
• Bilingual English and Spanish.

Responsibilities

• Supervise direct services and staffing needs to ensure compliance with program expectations established by the Director.
• Provide direct services as needed.
• Maintain and support team access to relevant resources, evidence-informed practices, research, and specialized training relevant to survivor services.
• Build relationships with individuals, organizations, and institutions that support survivors, and coordinate CAN Hope participation in outreach opportunities and community-based events.
• Serve as site supervisor in the Director’s absence or as assigned by the Director.
• Support the Director in collecting, organizing, and using program data.
• Attend and participate in regularly scheduled meetings relevant to the role.
• Maintain program site cleanliness and organization as assigned.
• Travel to ChicagoCAC’s other program sites and community locations as needed.
• Regularly participate in ChicagoCAC-sponsored client, staff, and community events.
• Create an inclusive environment demonstrating equity, inclusion, accessibility, and belonging for clients, employees, and partners, and assist with ChicagoCAC DEIAB initiatives.
• Directly supervise CAN Hope direct-service roles, interns, and volunteers as assigned.
• Collaborate and work effectively with CAN Hope team members and partners, as well as ChicagoCAC peers and colleagues.
• Manage routine program operations, supervise assigned staff, and resolve issues or conflicts within established policies, procedures, and authority delegated by the Director.

Benefits

• BCBS HMO and PPO healthcare coverage options, with the opportunity to add family members to plans.
• Free life insurance at two times salary, up to a maximum of $200,000.
• After six months of employment, additional pay equal to 5% of salary, up to $3,750 per year, to use toward a menu of benefits including additional health benefits, dental, vision, long-term disability, short-term disability, a 403(b) plan, a Roth option, legal coverage, dependent care, and flexible spending.
• PTO accrues from the first day of employment at a rate of 35 days per 12-month period. PTO covers all days off, including holidays and sick time, and increases to 40 days after five years.
• Up to 20 additional PTO days for FMLA-related reasons.
• Remote work policy providing flexibility in work hours when operational needs are met.
• Regular expert training on evidence-based therapy modalities, including the opportunity to earn Continuing Education Units.
• Casual dress code.
• Afternoon milk and cookies every Friday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level