Program Manager of CAN Hope

Chicago Children's Advocacy Center•Chicago, IL

1d•$67,000 - $90,000

About The Position

The Program Manager of the Chicago Advocacy Network for Hope (CAN Hope) provides day-to-day supervision and operational leadership for the family justice center program serving survivors of domestic and sexual violence, human trafficking, stalking, and other forms of interpersonal or community violence. The position supports implementation of program priorities, operations, procedures, and leadership values established by the Director, integrating survivor-centered and evidence-informed practices throughout its work. The Program Manager creates an inclusive environment demonstrating equity, inclusion, accessibility, and belonging for clients, employees, and partners, and assists with ChicagoCAC’s DEIAB initiatives. The role supervises CAN Hope direct service roles, interns, and volunteers as assigned; may perform direct service work as needed; and serves as site supervisor in the Director’s absence or when assigned. The position collaborates with CAN Hope team members, partners, and ChicagoCAC colleagues. It exercises mid-level decision-making in routine operations and staff supervision within established policies, procedures, and delegated authority; significant program changes require the Director’s review and approval. The position may require travel to ChicagoCAC’s other program sites and community locations. ChicagoCAC offers a remote work policy providing flexibility in work hours as long as operational needs are met. Salary is commensurate with experience; the starting salary may fall between the minimum and midpoint of the listed range based on funding and internal equity, but no salary range is provided in the posting.

Requirements

Master’s degree in social work or a related field.
At least three years of relevant social services experience.
Demonstrated experience supervising, leading, or coordinating others’ work, including providing clear direction, establishing consistent expectations, and using available tools and resources to support staff performance.
Ability to give and receive feedback through curiosity, adaptability, sound judgment, and a solutions-oriented approach to problem-solving.
Strong written and verbal communication, project management, and organizational skills, with the ability to manage deadlines, deliverables, direct service needs, and supervision requirements simultaneously.
Demonstrated cultural competency in professional teamwork and supporting survivors from various backgrounds.

Nice To Haves

Five or more years of relevant social services experience.
Relevant professional licensure, certification, or specialized training, including LSW/LCSW, CDVP, Illinois 40-Hour DV Training, and 40-Hour SV Training.
Bilingual in English and Spanish.

Responsibilities

Supervise direct services and staffing needs to ensure compliance with program expectations established by the Director, and function in direct service roles as needed.
Maintain and support team access to relevant resources, evidence-informed practices, research, and specialized training related to survivor services.
Build relationships with individuals, organizations, and institutions that support survivors; coordinate CAN Hope participation in outreach opportunities and community-based events.
Serve as site supervisor in the Director’s absence or as assigned.
Support the Director in collecting, organizing, and using program data.
Attend and participate in regularly scheduled meetings relevant to the role.
Maintain program site cleanliness and organization as assigned.
Travel to ChicagoCAC’s other program sites and community locations as needed.
Regularly participate in ChicagoCAC-sponsored client, staff, and community events.
Directly supervise CAN Hope direct service roles, interns, and volunteers as assigned.
Create an inclusive environment demonstrating equity, inclusion, accessibility, and belonging, and assist with ChicagoCAC’s DEIAB initiatives.

Benefits

BCBS HMO and PPO healthcare coverage options, with the opportunity to add family members to plans.
Free life insurance at two times salary, up to a maximum of $200,000.
After six months of employment, additional pay of 5% of salary, up to $3,750 per year, to use toward a menu of benefits that includes additional health benefits, dental, vision, long-term and short-term disability, a 403(b) plan, a Roth option, legal coverage, dependent care, and flexible spending.
Paid time off accrues from the first day of employment at a rate of 35 days in a 12-month period; PTO is used for all days off, including holidays and sick time.
PTO increases to 40 days after five years.
Up to 20 additional PTO days for FMLA-related reasons.
Remote work policy providing flexibility in work hours when operational needs are met.
Regular expert training on evidence-based therapy modalities, with the opportunity to earn Continuing Education Units.
Casual dress code.
Afternoon milk and cookies every Friday.