Scale House Administrator

Waste Connections

About The Position

The Scale House Administrator supports daily operations at an active landfill. The role checks trucks and customers in and out, records vehicle weights and material details, processes payments, and provides customer service. It also provides administrative and accounting support, including accounts payable and receivable, recordkeeping, report preparation, and special waste documentation. The position is primarily based in a scale house or office and involves regular interaction with commercial drivers, contractors, customers, and landfill personnel.

Requirements

Strong attention to detail and ability to maintain accurate records.
Comfort handling payments and working with basic accounting information.
Proficiency with Microsoft Office, particularly Excel and Outlook.
Ability to learn scale house, billing, and landfill operating systems.
Strong communication and customer service skills.
Ability to multitask and remain organized in a busy operational environment.
Comfort communicating with truck drivers, customers, vendors, and operations personnel.

Nice To Haves

Previous administrative, customer service, accounting, cashiering, or office experience.
Experience with accounts payable and/or accounts receivable.

Responsibilities

Greet drivers, customers, and vendors entering and exiting the landfill.
Check trucks in and out using the facility's scale system and record vehicle weights, customer information, material types, and load details accurately.
Ensure incoming loads are documented and directed to the appropriate facility area.
Collect and process cash, credit card, check, and account payments, and provide accurate receipts.
Balance daily transactions and maintain accurate payment and scale records.
Assist with accounts payable and accounts receivable, including invoice processing, payment tracking, account reconciliation, and supporting documentation.
Prepare daily, weekly, and monthly operational and financial reports as needed.
Maintain special waste records and reports, including customer information, waste profiles, approvals, load documentation, quantities, and other required paperwork.
Review scale tickets, invoices, and supporting documentation for completeness and accuracy.
Maintain organized electronic and paper files according to company procedures.
Answer phones and assist customers with questions about landfill services, accounts, pricing, and disposal procedures.
Communicate with drivers, landfill operators, supervisors, accounting staff, and other departments to support daily operations.
Identify discrepancies in weights, payments, customer accounts, or paperwork and work with the appropriate team to resolve them.
Follow company safety, environmental, and administrative procedures.
Perform additional administrative duties and special projects as assigned.