Front Desk Supervisor
New Castle Hotel • Saratoga Springs, NY12d • Onsite
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Front Desk Supervisor
New Castle Hotel•Saratoga Springs, NY
•Onsite
About The Position
Front Office/Desk Supervisor You are a people person and have already proven your ability to go above and beyond. As a Front Office Supervisor you are working hand in hand with the front office team to deliver the guest Wow experience, constantly setting an example and helping where needed.
Requirements
- At least one-two year of progressive experience at a hotel front desk or other customer related position.
- Good verbal and written English communication skills are required.
- You must be able to handle cash or credit transactions.
- Have front office software proficiency.
Nice To Haves
- Some college related course work helpful.
- A second language helpful.
Responsibilities
- Be Guest Centric – talk to the guests as they check in and when they leave, pro-actively addressing any concerns they may have, elevating them to the next level if needed. Make your department one which anticipates guest needs vs. one that simply reacts.
- Be Employee Centric – train new staff to our processes, helping them with questions and concerns, scheduling them as needed, keeping both business levels and employee preferences in mind.
- Be a Role Model – help others make it to the next level like you did, so you can continue your own upward progression. Lead by example.
- Be a Safety & Security Agent – follow your hotel’s established safety and security policies & procedures as well as all OSHA guidelines, reporting issues to maintenance and/or security.
- Be the Manager on Duty - if requested
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
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