Front Desk Agent
Landmark Hotel Group • Hampton, VA17d • Onsite
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Front Desk Agent
Landmark Hotel Group•Hampton, VA
•Onsite
About The Position
The Front Desk Agent, also described as a Hotel Front Desk / Guest Services Representative, welcomes hotel guests, assists with check-in, answers questions about the hotel and local attractions, resolves guest issues and requests, and helps guests make reservations. The role calls for a friendly, enthusiastic, service-oriented team member who communicates clearly, thinks quickly, maintains a professional appearance, and works cooperatively with colleagues. The position is at Hyatt Place Hampton in Hampton, Virginia, and is listed as full-time with flexible shifts.
Requirements
- A cheerful, helpful attitude.
- Good communication skills, including the ability to speak and listen clearly to guests.
- Problem-solving ability and the capacity to handle different situations.
- Ability to work well with other team members.
- Professional appearance, including a clean and professional uniform and personal presentation.
- Ability to maintain confidentiality of proprietary information and protect company assets.
Responsibilities
- Greet guests warmly and assist them with checking into their rooms.
- Answer guest questions about the hotel and local attractions.
- Resolve guest issues and fulfill requests quickly and efficiently.
- Assist guests with reservations and ensure they have what they need.
- Maintain a clean and professional uniform and personal appearance.
- Maintain confidentiality of proprietary information and protect company assets.
- Work with other team members to provide great service.
Benefits
- Bonus money for doing a great job.
- Discounts for employees, friends, and family.
- Training and development opportunities.
- 401(k) with company match.
- Life insurance.
- Paid time off.
- Medical, dental, and vision coverage.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
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