Hotel Front Desk Associate
About The Position
The Hotel Front Desk Associate oversees front desk operations and serves as a problem solver for guests and teammates. The role handles guest check-ins and check-outs, supports and trains new front desk team members, and resolves guest issues professionally. Daily tasks may include distributing event sheets, supporting the business center, and keeping the lobby guest-ready. The position is at the Nashville Residence Inn in Nashville, Tennessee. It is full-time, with a compensation range of $17.50 to $19. Actual pay may vary based on experience, skills, qualifications, and location.
Requirements
- Customer service experience.
- High school diploma or equivalent.
- Ability to use hotel systems confidently.
- Ability to lift 50 pounds and remain on one's feet.
Nice To Haves
- Experience in hospitality or leadership.
Responsibilities
- Oversee front desk operations and help solve problems for guests and teammates.
- Handle guest check-ins and check-outs accurately and warmly.
- Support and train new front desk team members.
- Resolve guest issues quickly and professionally.
- Distribute event sheets, support the business center, and keep the lobby guest-ready.
Benefits
- 401(k) plan with company match.
- Medical, dental, and vision insurance options.
- Paid time off and vacation.
- Atrium Traveler and brand discount programs.
- DailyPay.
- Wellness programs.
- Tuition reimbursement.
- Discounts on brands and services.
- Community service and volunteer programs.
- Career growth and learning opportunities, including internal promotion opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
