FRONT DESK ASSOCIATE-HOTEL HOSPITALITY

Fine Hospitality Group LLC • Simi Valley, CA

7d • $0 - $17

About The Position

The Hotel Front Desk Agent provides professional guest service and supports smooth hotel operations at two hotel locations, working at each location on different days as scheduled. The role handles guest arrivals and departures, reservations, payments, guest requests, and complaints while maintaining accurate administrative records and a welcoming front desk, lobby, and breakfast area. The agent may be scheduled for any shift, including overnight, and must be willing to work weekends and holidays and cover shifts on short notice. Overnight shifts include breakfast preparation and setup. Performance is evaluated based on guest satisfaction, reliability, attendance, teamwork, flexibility, professionalism, and contributions to hotel goals.

Requirements

• High school diploma or equivalent.
• Fluent English.
• Strong computer, typing, and technology skills.
• Ability to stand for extended periods and lift or carry up to 50 pounds.
• Willingness to work weekends, holidays, and all shifts, including overnight.
• Flexibility to work at two different hotel locations on different days as scheduled.
• Willingness to cover shifts when other employees call out, including short-notice coverage when needed.
• Dependable, punctual, professional, and willing to learn.
• Excellent communication and customer service skills.
• Positive attitude, professional appearance, and strong teamwork skills.
• Receptive to feedback and committed to continuous improvement.

Nice To Haves

• Bilingual English/Spanish preferred.
• Humble, respectful, friendly, and genuinely guest-service-oriented.
• Dependable, flexible, and willing to help wherever needed.

Responsibilities

• Provide friendly, courteous, and professional guest service.
• Perform guest check-in and check-out accurately and efficiently.
• Handle guest requests and complaints professionally and resolve issues appropriately.
• Register guests, issue room keys, answer phones, and provide hotel and local area information.
• Process reservations, cancellations, modifications, and cash and credit card transactions accurately.
• Maintain proficiency in the Property Management System (PMS), front office equipment, and required brand training.
• Perform administrative duties, including data entry, reporting, and communication logs.
• Maintain clean, organized, and welcoming lobby and breakfast areas.
• Assist with breakfast preparation, meeting room setup, guest requests, and other duties as assigned.
• Follow hotel policies and procedures to protect guest privacy, safety, and security.
• Maintain knowledge of room types, rates, reservation policies, and hotel operating procedures.
• Work cooperatively with management, coworkers, and other departments at both hotel locations.
• Promote teamwork, guest satisfaction, and smooth hotel operations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED