Hotel Front Desk Associate

Sree Hotels•Monroe, NC

8d•$0 - $15•Onsite

About The Position

The Hampton Inn by Hilton in Monroe, North Carolina, is hiring a part-time Front Desk Associate to serve as the first point of contact for guests and manage aspects of their accommodation. The role is focused on providing an exceptional, memorable guest experience through excellent customer service, attention to detail, and a positive, cheerful manner. Associates provide local information, respond to guest needs, and help exceed guest expectations. The scheduled hours are 3 p.m. to 11 p.m., with weekday and weekend availability required. Employees work primarily indoors. The position requires use of a computer and standard office equipment, handling currency and basic arithmetic, phone conversations with customers, and maintaining composure when addressing customer issues. Employees must be able to walk frequently and stand throughout their shift. English fluency and the ability to speak, hear, read, and write are required, as is availability to work any hours or days needed to meet business requirements.

Requirements

At least one year of experience working as a hotel front desk agent.
Competent computer skills, including knowledge of Microsoft Word and Excel.
Organization skills and attention to detail.
Friendly, customer-service-oriented approach.
Good interpersonal and problem-solving skills.
Ability to work weekends.
Ability to use a computer and standard office equipment, count currency, perform basic arithmetic, speak with customers by phone, and maintain a calm demeanor when handling customer issues.
Ability to walk frequently and stand for the entire shift.
Fluency in English and the ability to speak, hear, read, and write.
Availability to work the hours and days of the week needed to meet business requirements.

Nice To Haves

Experience using a hotel reservation system such as Lightspeed, FOSSE, or PEP.

Responsibilities

Welcome guests at check-in and complete registration according to brand and company standards, including verifying guest information and identity, confirming room rate and type, assigning rooms, coding electronic keys, acknowledging loyalty status, promoting marketing programs, and providing welcome and room-location information.
Welcome guests at check-out and complete checkout according to brand and company standards, including verifying room rates and charges, confirming and processing payment, and printing or emailing the folio.
Update guest profiles with preferences to support future stays.
Maintain thorough knowledge of hotel information, including room categories, rates, packages, promotions, local area information, and other products, and answer guest questions.
Use up-selling techniques to promote hotel services, facilities, and loyalty program benefits.
Answer phones promptly using a polite, professional greeting and offer assistance.
Respond to guest inquiries and requests promptly, courteously, and efficiently.
Listen actively to guest complaints, apologize and empathize, take prompt action to resolve issues, and escalate to a manager when necessary.
Complete designated start- and end-of-shift tasks and reports.
Inform customers about payment methods and verify credit card data.