Hotel Front Desk Associate

Staybridge Suites Florence Cincinnati South • Florence, KY

7d • $13 - $15

About The Position

Staybridge Suites Florence - Cincinnati South is seeking a Front Desk Associate to join its team. The role is the first and last point of contact for hotel guests and helps set the tone for their stay. The associate welcomes and checks in guests, manages reservations, responds to inquiries, resolves concerns, supports hotel rewards enrollment, handles financial reconciliation, and assists sales and revenue efforts. The position pays $13–$15 per hour and is full-time, with a first-shift schedule of 7 AM to 3 PM.

Requirements

• Exceptional written and verbal customer service and communication skills.
• Ability to multitask and remain composed in a fast-paced, guest-facing environment.
• Basic to moderate computer proficiency, including email and internet navigation.
• Flexible availability, including evenings, weekends, and select holidays.
• Self-motivated, detail-oriented, and reliably punctual.

Nice To Haves

• Prior hotel front desk or customer service experience.
• Experience with a property management system such as IHG, HotelKey, Hilton, or PEP.

Responsibilities

• Welcome and check in arriving guests, providing a smooth and friendly first impression.
• Manage guest reservations, modifications, and cancellations using the property management system (PMS).
• Answer incoming calls and respond to guest inquiries professionally and warmly.
• Promote and enroll guests in hotel rewards programs.
• Resolve guest concerns promptly and creatively, escalating to management when appropriate.
• Balance daily accounts and perform end-of-shift financial reconciliation.
• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities.
• Maintain a clean, organized, and welcoming front desk area.

Benefits

• Employee hotel discounts across IHG and Seva Hospitality properties.
• Flexible scheduling, with full-time and part-time opportunities across first, second, and third shifts.
• Career growth opportunities within Seva Hospitality's expanding portfolio.
• Collaborative, guest-focused team culture.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed