FRONT DESK ASSOCIATE-HOTEL HOSPITALITY
About The Position
The Front Desk Associate provides prompt, friendly, courteous, and professional service to hotel guests. The role handles guest check-in and check-out, reservations, guest inquiries, payments, and front-office administration. The associate may act as Manager on Duty when scheduled and performs additional operational duties as assigned, including guest room tours, breakfast setup, lobby cleaning, meeting-room setup, document scanning, and report preparation. The position requires working any shift, including weekends and/or holidays, and maintaining the appearance, safety, and security of the lobby and public areas.
Requirements
- High school diploma or equivalent.
- Fluent English-speaking ability.
- Strong computer and typing skills; tech-savvy.
- Ability to stand for long periods behind the desk and in front-office areas.
- Ability to carry or lift items weighing up to 50 pounds.
- Ability to handle objects, products, and computer equipment.
- Willingness and ability to work any shift, including weekends and/or holidays.
- Excellent communication and customer service skills.
- Pleasant personality and ability to work well on a team.
- Good listening skills.
- Well-groomed and professional appearance.
Nice To Haves
- Bilingual English/Spanish ability.
- Open with praise and discreet with criticism.
Responsibilities
- Provide prompt, friendly, courteous, and professional guest service.
- Check hotel guests in and out in a timely and professional manner.
- Act as Manager on Duty when scheduled.
- Register guests, issue room keys, and provide information about hotel services, the local area, and room locations.
- Answer phone calls promptly and courteously.
- Upsell rooms when possible to maximize hotel revenue.
- Use the Property Management System and complete required brand training and portal learning.
- Maintain an understanding of hotel operating procedures, room types, rate plans, and franchise policies on guaranteed reservations and no-shows.
- Process cash and credit card transactions accurately according to established procedures.
- Perform administrative duties such as data entry, reporting, and document scanning.
- Respond to guest complaints and requests and take appropriate service-recovery actions.
- Perform other assigned duties, including guest room tours, special guest requests, breakfast setup, lobby cleaning, and meeting-room setup.
- Read and document events and incidents in the communication log.
- Maintain the appearance of the lobby, breakfast area, and other public areas.
- Follow processes that protect the identity, safety, and security of guests and employees.
- Use front-office equipment, including the credit card machine, copier, and fax.
- Process reservation cancellations and modifications.
- Promote goodwill and teamwork through courteous interactions and daily communication and coordination with other departments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
