Front Desk Agent - Part Time

Sunset Marquis Hotel • West Hollywood, CA

3d • $25 - $28

About The Position

The Front Desk Agent greets guests, responds to inquiries, answers and redirects phone calls, and checks hotel guests in and out of their rooms. The role provides friendly, courteous, and efficient service while creating a memorable guest experience. The agent performs front desk functions, addresses guest concerns, shares relevant information between shifts, communicates room changes to relevant departments, and checks the accuracy of the in-house guest ledger report.

Requirements

• Proficient in spoken and written English.
• An associate degree (AA), at least one year of Concierge experience, or an equivalent combination of education and experience.
• Ability to maintain professional integrity and ethical conduct.
• Ability to remain calm and composed under pressure and adapt to a fast-paced environment, frequent changes, delays, and unexpected events.
• Attention to detail, multitasking, effective time management, organization, and communication skills.
• Ability to stand stationary for long periods.
• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Nice To Haves

• Luxury hotel and/or luxury residence experience.
• Experience in a high-volume, fast-paced environment.
• Opera Cloud PMS experience.
• Alice software experience.
• Les Chefs or membership.
• LACA membership.

Responsibilities

• Review daily house count and expected arrivals and departures.
• Maintain confidentiality of guest and hotel information.
• Perform front desk functions, including check-ins, check-outs, telephone procedures, and wake-up calls.
• Resolve guest concerns and issues quickly, efficiently, and courteously, prioritizing guest satisfaction.
• Receive information from the previous shift and pass pertinent details to the oncoming shift.
• Immediately notify relevant departments of room changes, including room moves, cancellations, and new arrivals.
• Conduct thorough bucket checks of the in-house guest ledger report and report discrepancies to the Manager on Duty.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Complimentary onsite parking or monthly metro pass
• Employee meals
• PTO, including vacation, sick, and holiday time
• On-the-job training
• Growth opportunities
• Discounted room rates for staff
• Tuition reimbursement
• Wellness program

What This Job Offers

• Job Type: Part-time
• Education Level: Associate degree