Front Desk Agent - (Part Time)

Peregrine Hospitality•Savannah, GA

About The Position

The Front Desk Agent welcomes guests, handles check-in and check-out, processes payments, and provides information about hotel facilities and local attractions. The role responds to guest complaints and resolves issues, maintains knowledge of hotel services and the local area, follows safety and security policies, and supports upselling and marketing programs. The agent works collaboratively with co-workers and management. This is a part-time position with flexible scheduled shifts based on business needs.

Requirements

High school diploma or GED equivalence.
Basic computer skills.
Effective verbal and written communication skills, including the ability to upsell guests into rooms that fit their needs.
Ability to prioritize and work efficiently with limited supervision.
Strong attention to detail and ability to handle multiple tasks simultaneously.
General knowledge of the city and its attractions.
Knowledge of the hotel, its services, and facilities.
Ability to handle cash and balance a cash drawer.
Strong teamwork and professional collaboration skills.
Ability to work flexible scheduled shifts based on business needs.
Ability to lift and/or carry up to 50 pounds.
Ability to hear, understand, and communicate orally and in writing with staff, vendors, and guests in normal in-person and phone conversations.
Ability to stand and walk for extended periods, and to bend, twist, push, pull, stoop, and kneel.

Nice To Haves

One year of customer service experience preferred.

Responsibilities

Greet and welcome guests upon arrival.
Register guests in the computer system, verify reservation details, and process payments.
Handle cash and balance the cash drawer while maintaining accurate financial records.
Provide information about hotel facilities and local attractions.
Assist guests with check-out, account for services, and process payments.
Field guest complaints, research issues, and resolve them to support guest satisfaction.
Maintain knowledge of hotel services and facilities and the local area.
Follow hotel policies and procedures, including safety and security standards, and work to improve operational standards.
Participate in upselling and promoting marketing programs.
Work cohesively with the team and collaborate professionally with management and co-workers.