FRONT DESK AGENT- Part Time

Texas Western Hospitality Group•Tucson, AZ

4d•Onsite

About The Position

The Front Desk Agent works at the Residence Inn Tucson Airport in Tucson, Arizona, and provides courteous, efficient service to hotel guests. The role handles reservations, guest arrivals and departures, payments, guest inquiries, and requests while promoting hotel services and local attractions. It also includes maintaining the lobby and continental breakfast area, performing laundry functions, and completing shift paperwork and accounting tasks. The position is part-time and requires availability on weekdays and weekends for shifts from 7 a.m. to 3 p.m. or 3 p.m. to 11 p.m.

Responsibilities

Book guest reservations and/or coordinate with the reservation center.
Register guests promptly and courteously, use upselling techniques to maximize room rates, and prepare for group check-ins, check-outs, and VIP arrivals.
Greet, register, and assign rooms to guests.
Handle confidential information, including guest records, with integrity.
Answer and route calls, take accurate guest messages, and offer and properly handle wake-up call requests.
Assist with sales and marketing efforts as directed by the General Manager.
Record pertinent guest information in the pass-on log.
Replenish continental breakfast as needed and keep the area clean.
Keep common areas and the lobby clean.
Perform laundry functions as directed.
Check guests in and out and process customer payments according to established policies and procedures.
Answer the phone promptly, efficiently, and in a friendly manner.
Promote hotel services, facilities, and outlets; stay informed about upcoming hotel and local events and functions.
Answer questions about the property and amenities and direct guests to area attractions and outlets.
Arrange guest transportation to and from the hotel when necessary.
Address guest objections and concerns and work to ensure satisfaction.
Resolve minor guest complaints; inform a supervisor of major problems, complaints, disturbances, or unhappy guests.
Respond quickly and courteously to guest requests or complaints, take appropriate action, and follow up to ensure satisfaction.
Complete daily paperwork, including cashing out and documenting adjustments, miscellaneous postings, paid-outs, charges, and check-outs.
Handle departmental accounting for monies, receipts, guest accounts, and other forms of credit; post charges, complete the cashier's report, prepare deposits, and count the cashier bank.
Balance the cash bag at the opening and closing of each shift.
Transmit and receive messages using a computer, telephone, email, fax, and switchboard.
Maintain a professional image through appearance and dress and follow company policies and procedures.
Perform other duties as assigned by a supervisor or management.