Front Desk Agent - Part Time

Best Western Premier, the Central Hotel • Harrisburg, PA

4d

About The Position

The Front Desk Agent provides exceptional experiences for hotel guests by delivering friendly, personalized service at the front desk. The role follows property and industry health and safety guidelines to support the well-being of guests, team members, and the local community.

The agent handles guest reservations, check-ins, room assignments, departures, and monetary transactions; answers and directs calls; and promotes guest rooms and other hotel services. The position also responds professionally and courteously to guest requests and concerns, coordinates room status and service requests with housekeeping and maintenance through the ALICE Platform, and maintains guest privacy, a positive attitude, and a professional appearance.

Requirements

• High school diploma or equivalent.
• Ability to communicate professionally with guests and team members.
• Ability to understand and follow proper credit, check, and cash handling policies and procedures.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skill in using front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.
• Ability to stand for extended periods.

Nice To Haves

• Previous hotel-related experience preferred.

Responsibilities

• Maintain guest safety and security, including protecting guest privacy.
• Answer telephone calls and direct them to the appropriate department.
• Use persuasive selling techniques to sell and upsell guest rooms.
• Promote hotel services, including food and beverage, meetings and events, and group functions.
• Enter guest room reservations into the property management system.
• Assign guest rooms and check guests in using the property management system.
• Listen to guest requests and concerns and resolve them professionally and courteously.
• Communicate room status updates with housekeeping through the ALICE Platform.
• Communicate guest room maintenance and housekeeping requests through the ALICE Platform.
• Process guest departures and handle monetary transactions.
• Maintain a positive attitude and professional appearance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED