Front Desk Supervisor

SHADE HOTEL REDONDO BEACH • Redondo Beach, CA

13d • Onsite

About The Position

Shade Hotel Redondo Beach is seeking a sharp, warm, charismatic Front Desk Supervisor with hotel experience. The company is looking for an upbeat, people-oriented team player who works quickly and efficiently and is committed to giving guests an excellent experience. The role suits someone with a professional, outgoing personality who is comfortable initiating conversations, providing outstanding hospitality, and remaining calm in any situation.

The supervisor leads the front office during busy periods, welcoming and registering guests at arrival and departure and attending to reception, concierge, luggage, and cashiering needs throughout their stay. The role is responsible for ensuring consistently high standards of guest care and service, while leading the team and helping develop talent.

The position is 40 hours per week, with an eight-hour shift and primarily afternoon/evening shifts. The employee must be available to work daytime shifts as well and to work any shifts as business volume dictates, including weekends and holidays.

Requirements

• Hotel experience required.
• Prior hotel front desk or supervisor experience required.
• At least 2 years of communication skills experience.
• At least 2 years of hotel experience.
• At least 2 years of supervising experience.
• At least 2 years of front desk experience.
• Exceptional verbal and written communication skills.
• Professional and outgoing personality; comfort initiating conversations with strangers.
• Ability to provide excellent hospitality and remain calm in challenging situations.
• Availability and willingness to work any shifts as business volume dictates, including daytime shifts, weekends, and holidays.

Nice To Haves

• Boutique hotel property experience.

Responsibilities

• Lead the front office during the busiest periods.
• Greet and register guests upon arrival and departure.
• Attend to guests’ reception, concierge, luggage, and cashiering requirements during their stay.
• Ensure the highest standard of guest care and service at all times.
• Lead the front desk team and develop talent.

Benefits

• Starting pay of $23 per hour plus commission.
• Multiple incentive programs, with commissions added to bi-weekly paychecks.
• Fully paid medical and dental benefits.
• Vision insurance available.
• 401(k) with employer match after qualifying period.
• Seven paid holidays.
• Two weeks of vacation starting in the first year.
• Sick pay.
• Discounted meal and room rates.
• Employee assistance program.
• Opportunities for advancement.
• Positive and fun culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed